Cada estancia se siente como en casa

Respuesta:

Liebe Sarah Uhl, vielen Dank für Ihre positive Rückmeldung! Es freut uns zu hören, dass Sie einen schönen Aufenthalt hatten und die Unterkunft für Ihre Familie geeignet war. Wir schätzen Ihr Feedback zum Weg ins Dorf und werden es im Hinterkopf behalten. Alles Gute und herzliche Grüße, Happy.Rentals Team

Respuesta:

Nous sommes ravis que vous ayez apprécié notre maison de vacances et nous sommes heureux de vous avoir accueilli. Nous espérons vous revoir ici !

Respuesta:

Chère Cassandre, Merci beaucoup pour votre avis élogieux ! Nous sommes ravis d'apprendre que vous avez apprécié la vue incroyable sur le lac et la facilité d'arrivée. C'est un plaisir de savoir que le garage et les équipements de la cuisine ont contribué à rendre votre séjour agréable. Votre mention du coffret de bienvenue nous touche particulièrement, car nous aimons faire plaisir à nos hôtes. Nous espérons vous accueillir à nouveau lors de votre prochain séjour ! Cordialement, Lakecomoholiday Team

Respuesta:

Chère Cassandre, Merci beaucoup pour vos aimables commentaires. Nous sommes ravis que la vue et l'équipement du logement vous aient plu. Votre satisfaction est notre plus grande récompense. Au plaisir de vous accueillir à nouveau. Cordialement, Lakecomoholiday Team

Respuesta:

Vielen Dank, dass Sie sich für einen Aufenthalt bei uns entschieden haben. Wir haben uns sehr gefreut, Sie zu beherbergen und hoffen, Sie haben das Haus und Ihren Urlaub in dieser schönen Region genossen.

Respuesta:

Dear Michael, Thank you for your amazing feedback. We are glad you had a fantastic stay and appreciated the location. We hope to host you for a future holiday, till then, all the best! Kind regards, Lake Como Holiday

Respuesta:

Hello, We are glad you had a good time and thank you for the feedback!

Respuesta:

We are pleased that you enjoyed our holiday home, and we are glad we have welcomed you. Hope to see you here again!

Respuesta:

We are pleased that you enjoyed the house, we were very pleased to have welcomed you. Hope to see you here again - gladly! :)

Respuesta:

We are pleased that you enjoyed the apartment and its location would be happy to welcome you again.

Respuesta:

Dear Marika, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed the beautiful views, comfortable beds, and adequate kitchen amenities during your stay. However, we sincerely apologize for the inconvenience you experienced with the coffee machine and the recycling instructions. We appreciate your insights and will take them into consideration as we strive to enhance our guests' experience. Your feedback is invaluable to us, and we hope to provide an improved experience for all our visitors. Thank you once again for your comments, and we wish you all the best in your future travels. Warm regards, Lakecomoholiday Team

Respuesta:

Dear Caroline, Thank you for your wonderful review! We're delighted to hear that you enjoyed the stunning views, the pool, and the amenities. Your satisfaction is our top priority, and it’s great to know we met your expectations. If you have any further feedback or suggestions, please feel free to share. We appreciate your support! Best regards, Lakecomoholiday Team

Respuesta:

Dear Grzegorz, Thank you for your kind words! We’re delighted to hear that you enjoyed the exceptional view from the apartment. It’s always our goal to provide a memorable experience for our guests. We appreciate your feedback and hope to welcome you back in the future. Best regards, Lakecomoholiday Team

Respuesta:

Dear Sébastien, Thanks for your amazing feedback! We are so happy you had a nice stay, and loved the location. We will provide a cutting board. We hope to see you again and wish you all the best! Kind regards, Lake Como Holiday

Respuesta:

Dear Marek, Thank you for your amazing review. We are happy you had a nice stay with us and loved the view and the rooftop pool. It's nice to know you appreciated the location and hope to see you again on Lake Como for a relaxing holiday. Kind regards, Lake Como Holiday

Respuesta:

Dear Lucian, Thank you for your nice review. We are happy you had a nice and relaxing stay with us and loved the amazing view of the lake. It's nice to know you appreciated the welcome gift. We will take note of the suggestion for more privacy in the bedroom and check the maintenance of the swimming pool, the leaves are certainly due to these rainy days. We will inform the on-site team to check the gas of the stove. We hope to have the possibility to host you again for a future stay, kind regards, Lake Como Holiday

Respuesta:

Hello, Thank you for the feedback! The local team took care of the bins after departure.

Respuesta:

Bonjour Ludovic, Nous sommes très reconnaissants que vous ayez pris le temps de nous faire part de votre évaluation. Cordialement, Alessia - Lake Como Holiday

Respuesta:

Dear Xander, Thank you for taking the time to share your feedback about your stay with us. We are delighted to hear that you enjoyed the stunning location, the lovely terrace with the shared pool, and the convenience of having your own garden. It’s great to know that you found the apartment clean and well-equipped, along with the added bonus of a private garage. We sincerely appreciate your constructive comments regarding the dishwasher, BBQ ventilation, bathroom faucet, and toilet flush. Your insights are valuable to us, and we will ensure that these issues are addressed appropriately. Thank you once again for your review. We hope to welcome you back for another enjoyable stay in the future. Best regards, Lakecomoholiday Team

Respuesta:

Chère Celine, Merci beaucoup pour votre retour. Nous sommes ravis que vous ayez apprécié la vue magnifique sur le lac. Nous nous excusons pour le désagrément concernant l'eau chaude pour la douche. Votre avis est précieux pour nous et nous aidera à améliorer l'expérience de nos futurs visiteurs. Cordialement, Lakecomoholiday Team

Respuesta:

Dear Nicola, Thanks for sharing your feedback. We are glad you had a nice stay with us and enjoyed the view and the pool. We hope to see you again in the future, till then, all the best! Kind regards, Lake Como Holiday

Respuesta:

Dear Greene, Thank you for leaving your kind feedback. We are happy you enjoyed the view, the location and the pool. We will check with the cleaning team the conditions of the apartment and provide new kitchen items. Thanks for informing us. We hope to see you again for a future stay, kind regards, Lake Como Holiday

Respuesta:

Hello Karen, thank you for your rating. Our on-site team has been informed about your comments and we will do our best to improve these points. Kind regards, Alessia - Lake Como Holiday

Respuesta:

Thank you for your feedback! We are glad we had the opportunity to host you and look forward to welcome you again!

Respuesta:

Dear Steffen, Thank you for taking the time to share your feedback. We are happy to hear that you enjoyed the stunning views and the beautiful rooftop pool during your stay. However, we sincerely apologize for the inconvenience you experienced with the air conditioning. We understand how important a comfortable environment is, especially during warm nights. Your concerns regarding the lack of prompt communication have been noted, and we appreciate your patience as we work to address these issues. We value your input and are committed to improving our services for future guests. We checked with the accountant and the promised refund was issued on June 26th. Please verify receipt with your bank or contact our reservations office. Thank you once again for your feedback, and we hope to welcome you back in the future. Best regards, Lakecomoholiday Team

Respuesta:

Hello Kasun, Thank you very much for your review. We recommend in our description to have a car if you are staying in this area. We apologize for the inconvenience during your stay. We forward your thought to the property manager to ensure an improvement from our end. We hope you have still brought back nice memories of the region.  Kind regards, Alessia - Lake Como Holiday

Respuesta:

Hartelijk dank voor uw beoordeling Danielle! Onze excuses voor het ongemak tijdens uw verblijf, we hebben het doorgegeven aan de property manager zodat we er aan kunnen werken voor de toekomst!

Respuesta:

We're sorry to hear about the cleanliness issues in the bathroom and with the dishwasher. We will address these matters with our cleaning and maintenance teams to ensure a higher standard of cleanliness in the future. Regarding the condition of the furnishings and the pool area, we'll assess the wear and tear and make necessary upgrades and repairs to maintain the quality of our accommodations. We apologize for the inconvenience with the garbage separation and disposal. We will provide clearer instructions for this process in the future. Your feedback is valuable, and we aim to enhance the overall experience for our guests. If you have any more comments or concerns, please don't hesitate to reach out to us. We appreciate your input and hope to provide a more satisfying experience in your future visits. Next time please do not hesitate to contact the local team, so they have a chance to help you out.