Un séjour comme à la maison

Réponse :

Gentile, La ringraziamo per la sua recensione e per aver condiviso la sua esperienza. Siamo felici che abbia trovato la casa spaziosa e dotata di tutti i comfort necessari. Ci scusiamo per l'assenza di specchi, prenderemo nota del suo commento. Ci fa piacere sapere che ha apprezzato la nostra procedura di check-in e check-out. Cordiali saluti, Happy.Rentals Team

Réponse :

Gentile Cinzia, La ringraziamo per aver condiviso la Sua esperienza con noi. Siamo felici di sapere che ha apprezzato la posizione e la bellezza dell'appartamento. Ci scusiamo per l'inconveniente riguardante l'accesso per il carico e scarico dei bagagli. Comprendiamo quanto possa essere scomodo e faremo tesoro del Suo feedback per migliorare la nostra comunicazione riguardo a questo aspetto. Speriamo di averLa nuovamente come nostra ospite in futuro e Le auguriamo un buon proseguimento. Cordiali saluti, Happy.Rentals Team

Réponse :

Dear Ioana, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the spaciousness, cleanliness, and convenient location of our property, as well as the ease of check-in and the peaceful surroundings. We strive to provide a positive experience for our guests, and your kind words about the communication with our team are greatly appreciated. We also want to acknowledge your concerns regarding the washing machine and the internet connection. Your input is valuable to us, and we will take it into consideration as we continue to enhance our services. We appreciate your stay and hope you had a wonderful time exploring the area. Thank you once again for your insights. Best regards, Happy.Rentals Team

Réponse :

Dear Fernando, Thank you for taking the time to share your experience! We're glad to hear that you enjoyed the apartment's location and found it well-equipped for your stay. Your recommendation to friends and family means a lot to us. We hope to welcome you back in the future! Best regards, Happy.Rentals Team

Réponse :

Gentile Cinzia, La ringraziamo per il suo feedback. Siamo felici che il soggiorno sia stato di suo gradimento. Comprendiamo le difficoltà legate alla ZTL e apprezziamo il suo suggerimento riguardo ai permessi comunali. Ci impegniamo a migliorare l'esperienza dei nostri ospiti e il suo commento è molto utile. Grazie ancora e speriamo di rivederla presto. Cordiali saluti, Happy.Rentals Team

Réponse :

Vielen Dank für Ihre freundlichen Worte. Wir freuen uns darauf, Sie wiederzusehen!

Réponse :

Beste Steven, Hartelijk dank voor uw positieve beoordeling! We zijn blij te horen dat u genoten heeft van het appartement en de locatie. Uw tevredenheid is voor ons erg belangrijk. We hopen dat u een fijne tijd heeft gehad tijdens uw verblijf. Met vriendelijke groet, Happy.Rentals Team

Réponse :

We are glad that you enjoyed the apartment and its location! We would be happy to welcome you again.

Réponse :

Dear Christopher, Thank you for your kind review! We're delighted to hear that you enjoyed the quiet location and found the mezzanine floor useful. Your feedback is greatly appreciated, and we hope to welcome you back in the future. Best regards, Happy.Rentals Team

Réponse :

Dear Jenny, Thank you for taking the time to share your feedback with us. We appreciate your insights regarding the cleanliness of the property. We strive to maintain high standards, and it is concerning to hear that we fell short during your stay. Your comments about the pots and the areas needing more attention will certainly be addressed with our cleaning team to enhance our guests’ experiences. We also apologize for any confusion regarding breakfast not being included. We value your input and will take it into consideration as we continue to improve our services. We're glad to hear that, despite these issues, you found your overall experience to be pleasant. Thank you once again for your valuable feedback. Best regards, Happy.Rentals Team

Réponse :

Liebe Annett, vielen Dank für Ihre positive Rückmeldung! Es freut uns sehr zu hören, dass Ihnen die zentrale Lage in der Altstadt gefallen hat. Unsere Gäste stehen für uns an erster Stelle, und wir sind stets bemüht, ihren Aufenthalt so angenehm wie möglich zu gestalten. Wir hoffen, dass Sie eine wunderbare Zeit in der Altstadt hatten und viele schöne Erinnerungen mit nach Hause nehmen konnten. Wenn Sie in Zukunft wieder nach unserer Gegend reisen, würden wir uns freuen, Sie erneut willkommen zu heißen. Herzliche Grüße, Happy.Rentals Team

Réponse :

Vielen Dank für Ihr wertvolles Feedback! Es freut uns, dass Ihnen die Lage der Wohnung und der unkomplizierte Check-in und Check-out gefallen haben. Wir entschuldigen uns für die Unannehmlichkeiten bezüglich der Küchenausstattung und des defekten Backofens und werden diese Punkte umgehend überprüfen, um sicherzustellen, dass zukünftige Gäste eine bessere Erfahrung machen. Ihr Hinweis zur Badezimmerausstattung ist ebenfalls wichtig für uns, und wir werden daran arbeiten, dies zu verbessern. - Happy.Rentals Team

Réponse :

Gracias por su comentario. Lamentamos que la conexión WiFi no haya sido adecuada para trabajar. Revisaremos este problema para mejorar la experiencia de nuestros huéspedes. - Happy.Rentals Team

Réponse :

Bedankt voor uw feedback! We zijn blij dat u de locatie op prijs stelde, maar het spijt ons te horen dat u last had van een mierenplaag in de accommodatie. We nemen uw opmerkingen serieus en zullen deze kwestie onmiddellijk aanpakken om het comfort voor toekomstige gasten te verbeteren. - Happy.Rentals Team

Réponse :

Dear Hartmut, Thank you for taking the time to share your feedback with us. We are glad to hear that you enjoyed the perfect location and spaciousness of the property. We sincerely apologize for the issues you encountered regarding the bed sheets and bathroom cleanliness. Your comments are valuable, and we will address them with our team to ensure a better experience for future guests. We also appreciate your note about the lofted bedroom layout, as we strive to provide clear information for our guests. Thank you once again for your insights, and we hope to welcome you back in the future. Best regards, Happy.Rentals Team