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Antwoord:

Dear Claudia, Thank you for your feedback! We’re glad to hear you enjoyed the central location of our property. We appreciate your suggestion regarding the stairs. Your insights help us improve the experience for everyone. Best regards, Happy.Rentals Team

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We are pleased that you enjoyed our holiday home, and we are glad we have welcomed you. Hope to see you here again!

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We are glad that you enjoyed the apartment and its location! We would be happy to welcome you again.

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Gentile Vincenzo, La ringraziamo per il suo feedback. Siamo lieti di sapere che ha apprezzato la posizione centrale della struttura. Apprezziamo le sue osservazioni riguardo alle scale. Trattandosi di una caratteristica dell'edificio, invitiamo sempre gli ospiti a consultare i dettagli dell'alloggio prima della prenotazione. La ringraziamo per aver condiviso la sua esperienza e speriamo di accoglierla nuovamente in futuro. Cordiali saluti, Happy.Rentals Team

Antwoord:

Dear Agnieszka, Thank you so much for your wonderful review! We are delighted to hear that you enjoyed the fantastic location of our property, with its proximity to the beach and the variety of delicious restaurants nearby. It’s always gratifying to know that our guests appreciate the vibrant surroundings. Your feedback is invaluable to us, and we are thrilled that your stay was enjoyable. Should you have any other comments or suggestions, please feel free to share. We hope to welcome you back in the future! Warm regards, Happy.Rentals Team

Antwoord:

Liebe Olga, vielen Dank für Ihre positive Rückmeldung! Es freut uns sehr zu hören, dass Sie mit unserem Personal und der Kommunikation über WhatsApp zufrieden waren. Wir legen großen Wert darauf, unseren Gästen bestmöglich zu helfen. Wir bedauern die Unannehmlichkeiten, die Sie mit der steilen Treppe und den Stromausfällen hatten. Ihr Feedback ist uns wichtig und hilft uns, unseren Service zu reflektieren. Wir hoffen, Sie hatten insgesamt einen angenehmen Aufenthalt und würden uns freuen, Sie in der Zukunft wieder begrüßen zu dürfen. Herzliche Grüße, Happy.Rentals Team

Antwoord:

Dear Sylwia, Thank you for taking the time to share your feedback about your recent stay. We’re delighted to hear that you enjoyed the great location and spaciousness of the apartment, as well as its proximity to the beach. We appreciate your understanding of the architectural layout of the town, including the stairs. We sincerely apologize for the inconvenience you experienced with the electricity during your visit. Your comments are valuable to us, and we will ensure they are addressed. We hope to welcome you back in the future for another enjoyable stay. Warm regards, Happy.Rentals Team

Antwoord:

Thank you for your kind words! We’re thrilled to hear you enjoyed the great location and found the place cute. Your feedback means a lot to us, and we hope to welcome you back for another wonderful stay in the future. Best regards, Happy.Rentals Team

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Dear Karin, Thank you for taking the time to share your feedback with us. We are delighted to hear that you appreciated the proximity to both the beach and the city. However, we sincerely apologize for the discomfort you experienced during your stay due to the broken fan and the steep staircase. We understand how essential a comfortable environment is for our guests, and your insights are invaluable in helping us understand areas that may need attention. We appreciate your understanding and hope that despite these issues, you were able to enjoy your time with us. Thank you once again for your review, and we hope to welcome you back in the future. Best regards, Happy.Rentals Team

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Gentile Roberto, La ringraziamo per le sue gentili parole! Siamo felici che abbia apprezzato la posizione e la grandezza dell'appartamento. È stato un piacere ospitarLa e speriamo di rivederLa presto. Cordiali saluti, Happy.Rentals Team

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Gentile Giulia, La ringraziamo per il suo feedback e per aver condiviso la sua esperienza. Siamo felici che abbia apprezzato la posizione dell'appartamento e i servizi offerti. Prendiamo nota dei suoi commenti sulla pulizia, che sono sempre utili per migliorare. Ci auguriamo di rivederla presto a Camogli! Cordiali saluti, Happy.Rentals Team

Antwoord:

Dear Svetlana, Thank you very much for sharing your experience with us. We're delighted to hear that you found the apartment lovely and atmospheric, and that it met your basic needs during your stay. We appreciate your feedback regarding the steep stairs and the address confusion, as it helps us understand our guests' perspectives better. Your insights are invaluable, and we will certainly keep them in mind for future improvements. We hope you had a wonderful time exploring the area and that your overall experience was enjoyable. Thank you once again for your review, and we wish you all the best in your future travels. Warm regards, Happy.Rentals Team

Antwoord:

Thank you for your feedback! We're glad to hear you had a good experience overall. We appreciate your comments about the kitchen and bathroom cleanliness, as well as the check-in/check-out times. We'll work on these areas to enhance the guest experience. We hope to welcome you back soon!

Antwoord:

Dear Anastasiia, Thank you for your feedback. We are sorry that the apartment did not meet your expectations. Please note that the property is offered as a self-catering accommodation, and consumable items such as tea, coffee, salt, and oil are not included as standard amenities. The apartment is advertised with a fully equipped kitchen, including a dishwasher and coffee maker. We regret that you experienced issues with the dishwasher and were dissatisfied with the bathroom condition. Any maintenance concerns encountered during the stay should be reported promptly so that assistance can be provided whenever possible. We appreciate your comments and thank you for taking the time to share your experience. Best Regards, Happy.Rentals Team

Antwoord:

Dear Bogdan, Thank you for your feedback. We sincerely apologize that the apartment was not properly cleaned before your arrival and that you had to contact our team to have this resolved. We understand the inconvenience this caused and regret the impact on the start of your stay. Regarding the stairs, the apartment is located in the historic center of Camogli, where access often involves stairways typical of the area. We appreciate your suggestion and will take your comments into consideration to help future guests better prepare for their stay. We would also like to clarify that the €30 charge was not a security deposit. The Damage Waiver is an optional service that guests can select during the booking process. As it was added to your reservation, the corresponding charge was applied. However, we understand that it may sometimes be selected unintentionally, and we appreciate your feedback regarding this point. Thank you for sharing your experience. Your comments help us improve our services and the information provided to future guests. Best regards, Happy.Rentals Team

Antwoord:

Dear Borys, Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the great location of our property. It’s always wonderful to know that our guests appreciate the surroundings. We sincerely apologize for the comfort issues you experienced during your stay. Your insights are invaluable to us as they help us understand where we can improve. Please know that we take guest feedback seriously and strive to enhance the comfort of our accommodations. Thank you once again for your comments. We hope to welcome you back in the future and provide you with an even better experience. Best regards, Happy.Rentals Team

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Dear Simon, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you appreciated the central location of our property, making it easy to access the beach and nearby restaurants. We understand that a view of the sea and village can enhance the overall experience, and we appreciate your thoughts on this aspect. Your insights are valuable to us as we strive to provide a welcoming environment for our guests. If you have any further comments or suggestions, please feel free to reach out. We hope to have the opportunity to host you again in the future. Warm regards, Happy.Rentals Team

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Dear Romana, Thank you for taking the time to share a detailed feedback. We’re glad that you enjoyed the location and comfort of the apartment. However, we sincerely apologize for the cleanliness issues and the challenges you faced during check-in. Your comments regarding noise levels and the key handover process are important to us, and we appreciate your insights. We hope you had a pleasant stay overall and thank you again for your valuable feedback. Best regards, Happy.Rentals Team

Antwoord:

Dear Yana, Thank you for taking the time to share your feedback. We're glad that you enjoyed the location and nearby amenities. We sincerely apologize for the issues you encountered with the stairs, shower, and cupboard. Your comments are important to us, and we will ensure they are addressed with our team. We appreciate your insights and hope to welcome you back in the future. Best wishes from Happy.Rentals Team

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Gentile Daniele, La ringraziamo per aver condiviso la Sua opinione sulla nostra struttura. Siamo spiacenti di apprendere che la Sua esperienza non sia stata all'altezza delle Sue aspettative. Ci teniamo molto a garantire il massimo comfort e pulizia ai nostri ospiti, e il Suo feedback è fondamentale per noi. Prendiamo seriamente in considerazione le osservazioni riguardanti le condizioni della struttura e ci scusiamo per qualsiasi disagio che possa aver incontrato durante il Suo soggiorno. La Sua soddisfazione è importante e ci aiuta a migliorare costantemente il nostro servizio. Se desidera condividere ulteriori dettagli sulla Sua esperienza, saremo lieti di ascoltarLa. La ringraziamo nuovamente per il Suo feedback e Le auguriamo il meglio per i Suoi futuri viaggi. Cordiali saluti, Happy.Rentals Team

Antwoord:

Thank you for your feedback! We're glad to hear you found the location great and the apartment clean and tidy. However, we sincerely apologize for the issues with the dishes, kitchen equipment, and the shower. Your comments are important, and we will work on addressing these concerns to improve the experience for future guests. We appreciate your input and hope to welcome you back!

Antwoord:

Thank you for your feedback. We're happy to hear you enjoyed the location and found the host helpful. We're sorry the apartment didn't meet your expectations and for the issues you experienced. We’ll make sure to address the cleanliness and maintenance concerns you raised. Your feedback is appreciated, and we'll work to improve the guest experience.

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Thank you for your feedback. We're glad to hear you found the host kind and helpful. We're sorry to hear the furnishings and cleanliness did not meet your expectations, and we'll work on improving these aspects for future guests. We appreciate your input!

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Dear Veronique, Thank you for your feedback. We are sorry to hear that certain aspects of your stay did not meet your expectations. The apartment is equipped with amenities including a microwave, electric kettle, washing machine, and ceiling fans. Any malfunctioning appliances or maintenance concerns reported during a stay are reviewed by the local team, and we regret that the issues raised were not resolved to your satisfaction during your visit. Regarding accessibility, the apartment is located on the third floor of a historic building, which may not be suitable for guests with reduced mobility or young children. As for external noise, the property is situated in the historic center of Camogli, and environmental sounds from the surrounding area are outside the host's control. We appreciate you taking the time to share your comments, as guest feedback helps us continue to improve the experience for future visitors. Best Regards, Happy.Rentals Team

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Dear Francesca, Thank you for your feedback. We are pleased to hear that you appreciated the location. We are sorry for the inconveniences you experienced during your stay. Please note that guests are encouraged to contact the local team directly should any issues arise during their stay, as this allows us the opportunity to assist and resolve matters promptly. We appreciate your comments and will take them into consideration as we continue to improve our services and guest experience. Best regards, Happy.Rentals Team

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Dear Mariia, Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the great location and reliable Wi-Fi of the apartment. However, we sincerely apologize for the issues you encountered during your stay, including the steep stairs, cleanliness concerns, and discomfort in the shower. Your comments are valuable to us, and we will take them into consideration as we continuously strive to improve our accommodations. We appreciate your insights and hope to provide a better experience for future guests. Best regards, Happy.Rentals Team

Antwoord:

Dear Sabina, Thank you for taking the time to share your thoughts with us. We are delighted to hear that you enjoyed the location of the apartment, being so close to the beach and local amenities. Your feedback regarding the steep stairs is greatly appreciated, as it helps us understand the needs of all our guests. We also sincerely appreciate your comments on the kitchen and bathroom comfort. Your observations about the condition of the shower and kitchen cabinets, as well as the need for supplies like soap and dishwashing liquid, are valuable and will be noted for our internal review. We strive to provide a pleasant experience for all our guests, and your insights are crucial in helping us achieve that. Thank you once again for your feedback, and we hope you had a wonderful stay overall. Best regards, Happy.Rentals Team