Elk verblijf voelt als thuis

Antwoord:

Thank you for your kind words! We are delighted to hear that you enjoyed your stay and found our place welcoming and well-maintained. Your feedback means a lot to us, and we hope to continue providing memorable experiences for our guests. Best regards, Icon H Team

Antwoord:

Dear Krzysztof, Thank you for your great vote. As this is a self-catered apartment, guests are kindly asked to dispose of their own garbage, as outlined in the house guidelines. We appreciate your understanding and hope your stay was enjoyable. Kind regards, Icon H Team

Antwoord:

Gentile Nadia, La ringraziamo per la sua recensione positiva sull' IconH. Siamo felici che abbia apprezzato la posizione, il design della camera e la cucina ben fornita. È sempre un piacere ricevere feedback come il suo. Speriamo di averla di nuovo nostra ospite in futuro. Cordiali saluti, Iconh Team

Antwoord:

Dear Guest, Thank you for sharing your feedback and for highlighting the excellent location of the studio apartment. We are pleased to know that you were able to enjoy your stay and your breakfast in the comfort of your studio. We are sorry to read that you experienced difficulties with the access system and that this caused concern upon arrival. Our SmartKey solution is designed to provide secure and flexible access to the apartment via mobile device. In addition, we always provide alternative access options, such as a physical key badge, which can be issued upon request to ensure that guests are never dependent on a single device. Regarding your concern about the phone being unavailable or lost, we fully understand the importance of having reliable access at all times. For this reason, our guest support team can immediately assist in such situations and provide alternative solutions to restore access without delay. We are also sorry that you were unable to reach us promptly at the time of your arrival. Our guest assistance is available 24/7, and we will review the communication process to ensure that response times are consistent and reliable at all hours. We truly regret the inconvenience you experienced, and we appreciate you bringing these points to our attention. Your feedback helps us continuously improve both our systems and guest communication. We hope to have the opportunity to welcome you again in the future for a smoother experience. Kind regards, Management Team

Antwoord:

Dear Nuray, Thank you for your feedback. Breakfast is not included, as clearly indicated in the listing details. We’re sorry to hear about the issue with the TV remote and wish we had been informed during your stay so we could have assisted you promptly. Kind regards, Icon H Team

Antwoord:

Dear Rim, Thank you for your feedback! We're glad you had a comfortable stay. Just to clarify, we’re not a hotel and don’t offer breakfast, but we’re happy you enjoyed your time with us. We hope to welcome you again in the future! Kind regards, Icon H Team

Antwoord:

Thank you for your feedback and for choosing to extend your stay with us after your initial one-night booking — we appreciate that. The studio you reserved features a Murphy bed and this concept is intentionally chosen to maximise space and comfort in a studio layout, and photos and descriptions reflect this setup in advance. We’re sorry to hear that this style did not match your personal preference. We always encourage guests to review the listing details carefully or contact us prior to booking so we can help recommend the most suitable accommodation. Thank you again for your stay and wish you all the best. Best regards, Icon H Team