Every Stay Feels Like Home

Response:

Lieber Endre, vielen Dank für Ihre positive Rückmeldung! Es freut uns sehr zu hören, dass Sie mit dem unkomplizierten Check-In und unserem netten Personal zufrieden waren. Die zentrale Lage in der Stadtmitte bietet tatsächlich viele großartige Möglichkeiten, und es ist schön zu wissen, dass Sie die Umgebung genießen konnten. Ihr Lob motiviert unser Team, weiterhin hervorragenden Service zu bieten. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen und wünschen Ihnen bis dahin alles Gute! Herzliche Grüße, Happy.Rentals Team

Response:

Gentile Giacomo, La ringraziamo per la sua recensione dettagliata e per i complimenti sul nostro appartamento e sul personale. Siamo felici che abbia apprezzato la posizione e la cucina attrezzata. Ci scusiamo per il problema con l'illuminazione e le assicuriamo che prenderemo nota della sua osservazione. La sua soddisfazione è importante per noi. Cordiali saluti, Happy.Rentals Team

Response:

Dear Erika, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed the great location and found the proximity to amenities convenient. It’s wonderful to know that the room for bicycles was a helpful feature during your stay. We also appreciate your constructive comments regarding the dishwasher and the Wi-Fi connectivity. Your insights are invaluable to us as we strive to enhance the experience for our guests. Thank you once again for your review, and we hope to welcome you back in the future! Warm regards, Happy.Rentals Team

Response:

Dear Niklas, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed the fantastic location and found it convenient for exploring the area. We sincerely apologize for the discomfort you experienced due to the portable AC unit. We understand how essential a comfortable environment is, especially during warmer days, and we appreciate you bringing this to our attention. Your comments help us better understand our guests' needs and improve their experience. Thank you once again for your valuable insights. We hope to welcome you back in the future and wish you all the best in your travels. Warm regards, Happy.Rentals Team

Response:

Dear Ivana, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the perfect location in the city center and found the kitchen well-equipped, as well as appreciated the number of towels provided. We sincerely apologize for the inconveniences you experienced during your stay. We understand that the lack of parking information and the additional costs were frustrating, and we regret any discomfort caused by the cleanliness of the floor and the issues with the shower drain. We also appreciate your comments regarding bedding arrangements, as we strive to accommodate the needs of all our guests. Your insights are invaluable to us as we continuously work to improve our services. Thank you once again for sharing your experience, and we hope you had a pleasant time overall. Warm regards, Happy.Rentals Team

Response:

Chère Jaime, Merci d'avoir pris le temps de partager vos impressions sur votre séjour. Nous sommes ravis que l'emplacement ait été à votre goût. Cependant, nous sommes désolés d'apprendre que vous avez rencontré des problèmes avec l'éclairage dans la chambre ainsi que des soucis de plomberie dans le lavabo et la douche. Votre retour est précieux et nous aide à identifier les domaines à améliorer pour garantir une meilleure expérience à nos futurs clients. Nous vous remercions encore une fois pour vos commentaires et espérons que, malgré ces désagréments, vous avez pu profiter de votre séjour. Cordialement, Happy.Rentals Team

Response:

Grazie per il suo feedback! Siamo felici che abbia trovato la posizione ottima e comoda per il parcheggio. Prenderemo in considerazione il suo suggerimento per migliorare l'attenzione al cliente. Speriamo di poterla accogliere nuovamente! - Happy.Rentals Team

Response:

Liebe Holloway, vielen Dank für Ihre Rückmeldung. Es freut uns zu hören, dass Ihnen die Lage unseres Objekts so gut gefallen hat! Wir möchten uns jedoch aufrichtig für die Unannehmlichkeiten mit dem Schimmel in der Küche entschuldigen. Ihre Anmerkungen sind für uns sehr wichtig, und wir werden sie intern besprechen, um sicherzustellen, dass solche Probleme in Zukunft vermieden werden. Wir hoffen, Sie hatten trotz dieser Schwierigkeiten einen angenehmen Aufenthalt und würden uns freuen, Sie vielleicht in der Zukunft wieder begrüßen zu dürfen. Herzliche Grüße, Happy.Rentals Team

Response:

We are glad that you enjoyed the apartment and its location! We would be happy to welcome you again.

Response:

Gentile Irene, La ringraziamo per la sua recensione e per aver scelto Casa Alpino 9. Siamo felici che abbia apprezzato la posizione della nostra struttura. Prendiamo nota delle sue osservazioni riguardo all'attenzione al cliente e al set di cortesia, poiché i feedback dei nostri ospiti sono preziosi per noi. Speriamo di avere l'opportunità di accoglierla nuovamente in futuro. Cordiali saluti, Happy.Rentals Team