Les meilleures maisons de vacances en Europe !
Au cœur de Lugano, cet appartement contemporain pour 4 personnes constitue le point de départ idéal pour un voyage d'affaires ou une escapade en ville, dans les magnifiques lacs italo-suisses. Situé au rez-de-chaussée d'une élégante résidence, l'appartement est moderne et élégant. Il a été équipé avec soin de tout ce dont les clients peuvent avoir besoin pendant leur séjour. Le salon/salle à manger est doté de parquet en bois clair et d'un mobilier contemporain comprenant un canapé, une télévision à écran plat et une table à manger. La cuisine séparée est reliée à la salle à manger par un passe-plat pratique, ce qui facilite le service des repas. La cuisine est équipée d'une plaque de cuisson, d'un four, d'un micro-ondes, d'un réfrigérateur/congélateur et d'une cafetière. Couchages Chambre : Confortable, elle est dotée d'un lit gigogne, donc 2 lits simples, d'une armoire et d'une salle de bain attenante. En plus : Le canapé du salon se transforme en lit double. Salle de bain Cette élégante salle de bains carrelée de pierre est équipée d'une baignoire, d'une douche séparée avec paroi en verre, d'un lavabo et d'un WC. Services et équipements Wifi gratuit (dispositif portable) - Chauffage central - Ventilateur - Sèche-cheveux - Parking public payant mais voiture non indispensable - Animaux admis Emplacement L'appartement ne pourrait pas être plus central, il est à 5 minutes à pied de la rive du lac et à 12 minutes de la Piazza della Riforma. Située à la frontière entre la Suisse et l'Italie, la ville de Lugano est connue pour sa situation exceptionnelle, son riche patrimoine culturel et ses excellents restaurants et cafés. La ville accueille de nombreux festivals tout au long de l'année, notamment le festival "Luganomusica" chaque été. Le MASI (musée d'art de la Suisse italienne) accueille régulièrement des expositions d'art contemporain. Une excursion d'une journée sur le Lago di Lugano, qui navigue entre la Suisse et l'Italie, s'impose, de même qu'une promenade sur le célèbre front de mer de Lugano, qui offre une vue imprenable sur le lac. Pour préparer ses propres repas, la ville compte de nombreux magasins d'alimentation excellents, ainsi que le marché fermier du mardi et du vendredi dans la Via Carducci (à 8 minutes à pied). Les aéroports internationaux les plus proches se trouvent en Italie : Milan Malpensa, à 1 heure de route, ou Milan Linate, à 1 heure et 20 minutes de trajet. Vous arrivez en train ? La gare de Lugano se trouve à 7 minutes en taxi de l'appartement.
Code d'enregistrement : NL-00009679
Annulation gratuite (remboursement) jusqu'à J-7
StellaÉvalué le 21/10/2025
Publié sur Booking.com
Ubicación comodidad
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Réponse :
Hello, Thank you for your review and feedback, we’re glad you enjoyed your stay. Hope to host you again someday. Kind regards, HappyRentals Team
SanchilaÉvalué le 21/08/2025
Publié sur Happy.Rentals
Location , helpful agent and amenities- all excellent
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Réponse :
Dear Sanchila, Thank you for your wonderful review! We are thrilled to hear that you enjoyed the location, found our agent helpful, and appreciated the amenities. Your feedback means a lot to us and motivates our team to continue providing excellent service. We hope to welcome you back soon! Best regards, Happy.Rentals Team
Iris KurapatyÉvalué le 08/08/2025
Publié sur Airbnb
Great location. Can walk to the lake in 6-7 mins. Beautiful part of town. Perfect for 3-4 people. Kitchen is stocked but maybe washing liquid has to be bought by guests. Other amenities as described in the listing. Had a comfortable stay, thanks to Sonja.
EvaÉvalué le 09/07/2025
Publié sur Happy.Rentals
The location was very nice. We only had to walk 2 minutes to the bus. Also the bathroom was nice.
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Réponse :
Dear Eva, Thank you for your kind feedback! We're glad you enjoyed the location and the bathroom. We appreciate your support! Best, Happy.Rentals Team
ValeriaÉvalué le 26/05/2025
Publié sur Happy.Rentals
La luce e l'altezza degli spazi hanno reso il fine settimana piacevole e confortevole.
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Réponse :
Gentile Valeria, La ringraziamo per la sua cortese recensione. Siamo felici che la luce e l'altezza degli spazi abbiano contribuito a rendere il suo fine settimana piacevole e confortevole. È sempre un piacere ricevere feedback positivi dai nostri ospiti. Ci auguriamo di rivederLa presto. Cordiali saluti, Happy.Rentals Team
Raffaele CristianoÉvalué le 07/02/2025
Publié sur Airbnb
ottima posizione, tutto come da foto
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Réponse :
Grazie per le sue gentili parole. Non vediamo l'ora di rivedervi!
paula mihaielaÉvalué le 19/10/2024
Publié sur Booking.com
apartamento molto pulito ! atrezato con tutto il necesario per la cuccina ! asugamani dopie ! zona molto tranquila
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Réponse :
Hello, Thank you for your kind review, we hope to host you someday again ! Kind regards, Happy.Rentals Team
Paolo MassardiÉvalué le 24/08/2024
Publié sur Airbnb
Splendida soluzione a pochi passi dalla riva del lago di Lugano il quartiere come immaginavo è molto signorile e tutti i servizi sono a portata di mano. È stato un peccato trascorrere solo pochi giorni a Lugano perché è una città che merita veramente di essere conosciuta in profondità. Consiglio a tutti questa soluzione perché vale la pena in tutti i sensi. Anche il servizio dell’oste è stato impeccabile
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Réponse :
Paolo, è stato un piacere ospitarla! Non vediamo l'ora di ospitarvi di nuovo!
TalukdarÉvalué le 09/09/2025
Publié sur Booking.com
Host, location, cleanliness.
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Réponse :
Hello, Thank you for your lovely review. We’re glad to hear you enjoyed your stay, and we hope to welcome you back to one of our properties again soon. All the best, Happy.Rentals Team
LauÉvalué le 18/11/2025
Publié sur Booking.com
La ubicación es muy buena. El cartel de bienvenida con el regalo es lindo, me hizo sentir bien.
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Réponse :
Hello, Thank you for your review and feedback. We truly appreciate you taking the time to share your experience and we are happy to hear you had a pleasant stay with us. We hope to host you again someday. Kind regards, HappyRentals Team
AyseÉvalué le 02/08/2025
Publié sur Happy.Rentals
The location is great and near to everything. The only thing I can complain about is the sleep situation, the bed sofa and the bed for one person are extremely uncomfortable, thats the big minus Point. I booked for 4 persons but only 3 had space to lay. For an extra bed I should pay extra, I didn’t do that because it looked more uncomfortable than the ones there. All in all a very good located apartment, all you need to do is doing something about the sleep situation.
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Réponse :
Dear Ayse, Thank you for your feedback! We're glad to hear that you enjoyed the great location of our apartment. We truly appreciate your comments regarding the sleeping arrangements, as guest comfort is important to us. Your insights will help us understand our guests' needs better. We hope you had a wonderful time exploring the area, and we appreciate you choosing Happy.Rentals for your stay. Best regards, Happy.Rentals Team
Kimberly MundwilerÉvalué le 27/07/2025
Publié sur Airbnb
It was a nice apartment near to everything.🫶🏼
Annarita PeddioÉvalué le 27/03/2025
Publié sur Airbnb
L’alloggio è stato facile da trovare, il self check in facile e la postazione è vicinissima al lago e al centro congressi. Unica pecca: avevo modificato la prenotazione aggiungendo un ospite più di 24 ore prima, ma l’altra postazione letto non era stata preparata e ho provveduto da sola. Ho contattato i numeri forniti e ho avuto risposta il giorno dopo: tuttavia, erano le 7 di sera e quindi fuori dagli orari di lavoro. Credo sarebbe utile inserire un contatto d’emergenza. Cristian comunque è stato molto disponibile e gentile per tutte le richieste e raccomanderei questo alloggio per girare comodamente a piedi Lugano, soprattutto se siete diretti al Centro Congressi.
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Réponse :
Grazie per il vostro feedback, Annarita! Siamo lieti che vi sia piaciuto il posto e che Cristian vi abbia aiutato. Apprezziamo i suoi commenti sulla comunicazione e li terremo in considerazione. Speriamo di potervi riaccogliere presto!
Dmytro RudÉvalué le 01/01/2025
Publié sur Airbnb
The location is excellent. Otherwise, there are some nuances. At the time of booking, the description indicated the availability of free parking on the street (for us, this was one of the main parameters). In fact, it turned out that it is almost impossible to park a car on the street, with an unclear payment system. Public underground parking nearby is very expensive. At the moment, free parking has already been removed from the description. It is very uncomfortable to sleep two on the fold-out sofa. There was no coffee maker, which was in the description. All the pots are scratched, there are no such basic utensils as a plastic or wooden spatula (to cook something in a frying pan) or a cutting board to cut cheese or meat. Other commentators also described other details. Despite everything, we managed to have a good time in Lugano. A good option for 2-3 people (there were 4 of us) for a couple of days to get to know Lugano.
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Réponse :
Thank you for your detailed feedback. We're glad to hear that you enjoyed your time in Lugano despite the challenges. We apologize for the parking situation We will review the issues based on your comments and make improvements. Thank you again for your comments, and we hope to host you again in the future.
Elina FriedlÉvalué le 30/09/2024
Publié sur Airbnb
The apartment is very nice and everything was well organized. The only reason I don't give it 5 stars is because the heater didn't work and it was very cold inside. Before booking this apartment, I had read a review from another guest that it didn't have hot water and I was worried. However, the shower had hot water and it was possible to bathe without suffering, but it wasn't very hot. The price of the stay, compared to other offers in the region, was excellent. Despite the downsides, it was very worthwhile and I recommend it
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Réponse :
Dear Elina, we appreciate you took some time to review your stay and we hope you will return another time!
Benoît HohlÉvalué le 19/09/2024
Publié sur Airbnb
+ Everything according to the description. - Wi-fi and hot water are not optimal.
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Réponse :
Thank you for your review! We're glad everything met your expectations. We apologize for the issues with the Wi-Fi and hot water and will work on improving these. We hope to welcome you again soon!
Isabella T.Évalué le 01/06/2025
Publié sur Airbnb
+ Lage + Sauberkeit + Kommunikation via AirBnb + Preis (verglichen zu Hotels in der Region) - Kommunikation mit dem local team via Whats App - Zu wenig Besteck, Schlafkissen, grosse Tücher für 4 Personen - Die Matrazen sind eher dünn (ausser die vom Bett) Das einzige Bett war kaputt, wir haben es gemeldet und ca. 25% rückerstattet bekommen, was ich fair fand - also Kundenservice toll! Wir sind eher unkompliziert und erwarten kein Luxus. Für Reisende wie uns empfehle ich diese Unterkunft. Ich würde wieder dort übernachten.
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Réponse :
Vielen Dank für Ihr Feedback! Wir sind froh, dass wir die Gelegenheit hatten, Sie zu empfangen und freuen uns darauf, Sie wieder zu begrüßen!
DeboraÉvalué le 02/01/2025
Publié sur Booking.com
Zone centrale, à proximité des transports en commun. Initialement la machine à café prévue n'y était pas mais après demande elle a été apportée par l'agent sur place.
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Réponse :
Hello, Thank you for your review. However, we feel it’s not entirely fair, as the booking was made for 2 guests, and we provided more than enough towels and sheets for that number. Had the reservation been made for 4 guests from the start, we would of course have ensured that everyone received two towels as stated. Kind regards, Elena Happy.Rentals
Uta Susanne HeerklotzÉvalué le 13/12/2024
Publié sur VRBO
Ausgesprochen zentrale und trotzdem ruhige Lage. Außergewöhnlich schönes Bad, Wohnung war sehr sauber. Aber in 2 Nächten der insgesamt 3 Übernachtungen extreme Ruhestörung bis nach Mitternacht durch Nachbarn in den oberen Etagen (Hundegebell, Umzug zwischen den oberen Etagen, laute Unterhaltungen, Gepolter, mehrfacher Waschmaschinenbetrieb bis ca 1:30 Uhr, in der letzten Nacht hat jemand wohl den Lichtsensor im Treppenhaus deaktiviert, so dass das Licht nicht mehr ausging…(!)). Bei Ankunft stand - wohl versehentlich - noch der Müll vor der Wohnungstüre, Küchenausstattung war unvollständig). Habe dies auch der sehr freundlichen Happy-Rental-Mitarbeiterin mitgeteilt. Wegen dieser Nachbarschaft würden wir diese Whg eher nicht mehr anmieten. Schade…
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Réponse :
Liebe Uta Susanne, wir entschuldigen uns für die Unannehmlichkeiten, insbesondere wegen des Lärms und des Licht-Sensors. Wir werden diese Punkte umgehend beheben und sicherstellen, dass die Küchenausstattung vollständig ist. Vielen Dank für Ihr Feedback, und wir hoffen, Sie unter besseren Umständen wieder begrüßen zu dürfen. Mit freundlichen Grüßen, Happy Rentals Team
OxanaÉvalué le 18/11/2024
Publié sur Booking.com
Situation central, prix correct
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Réponse :
Hello Oxana, Thank you for your review and feedback. Kind regards, Happy.Rentals Team
Christina CancliniÉvalué le 08/10/2024
Publié sur Airbnb
Ziemlich schlicht eingerichtet, nicht sonderlich gemütlich aber super Lage um Lugano zu erkunden.
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Réponse :
Wir freuen uns, dass Ihnen unser Ferienhaus gefallen hat, und wir sind froh, dass wir Sie bei uns begrüßen durften. Wir hoffen, Sie hier wieder zu sehen!
Andrés MonsalveÉvalué le 04/10/2024
Publié sur Airbnb
La ubicación muy buena, pero tiene varios detalles, por ejemplo en la cocina hay microondas, tostador y cafetera y los enchufes son cortos por lo que hay que mover los aparatos para alcanzar un enchufe. La cama del sofa-cama es para niños ya que se dobla mucho, tuvimos que dormir con el colchón en el suelo, tuvimos dolor de espalda. El baño esta dentro de una habitación por lo que inevitablemente tienes que molestar al pasar por la habitación. La ducha esta fija en una posición alta, por lo que para personas que no alcanzan es imposible sacarla si no te subes en algo.
Stephan HodelÉvalué le 23/09/2024
Publié sur Airbnb
The location of the place is great, so it was very convenient. However, the flat lacks some basic equipment: -no towel holder in the bathroom - no toilet roll holder - no power socket in the bathroom - the height of the showerhead can't be adjusted, and it's so high up, a short person wouldn't even be able to reach it - no holder for shower gel etc. On top of everything we didn't have hot water on the first day (it was immediately fixed though). How much effort would it need to put all theses very basic things in place, and make it a real good place? I simply don't understand this! You are a professional rental company! Seriously!? P.s. And yes, to go to the toilet one has to walk through the 2nd bedroom. You'll inevitably wake up the person sleeping in there...
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Réponse :
Hello Stephan, thank you for sharing your thoughts! We understand that your stay was not as expected and your feedback has been forwarded to the property managers. This property has only one washroom in the living room as advertised hence you will need to go through the living room. We are however glad that you liked the location of the property and hope you enjoyed your days in Lugano!
Trinity PrinceÉvalué le 27/07/2024
Publié sur Airbnb
The place itself was clean, nicely decorated and safe. The only complaints we have are minor fixes, there was no complimentary wifi. We contacted the host to pay for it (CHF 35) but slow response. The TV also did not work and the curtain linens kept falling from the windows! However, the location of this place is perfect, it was easy to find and check in was super easy as well! We also got a complimentary Prosecco bottle!
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Réponse :
Thank you for your feedback! We're delighted to hear that you found the place clean, nicely decorated, and safe. We apologize for the minor inconveniences you experienced with the WiFi, TV, and curtain linens. Your comments are valuable to us, and we will address these issues promptly to improve our service. We're glad you enjoyed the complimentary Prosecco and found the location and check-in process convenient. We hope to welcome you back soon for an even better stay!
JulianÉvalué le 21/02/2025
Publié sur Happy.Rentals
ChristineÉvalué le 18/07/2024
Publié sur Happy.Rentals
LisaÉvalué le 09/12/2025
Publié sur Booking.com
DzmitryÉvalué le 08/04/2025
Publié sur Booking.com
JulianÉvalué le 16/02/2025
Publié sur Booking.com
FranziÉvalué le 07/10/2025
Publié sur Happy.Rentals
TalÉvalué le 27/08/2024
Publié sur Happy.Rentals
ChristineÉvalué le 18/07/2024
Publié sur Happy.Rentals
MIchelleÉvalué le 14/12/2025
Publié sur Happy.Rentals
MatthiasÉvalué le 04/09/2025
Publié sur Booking.com
SusanneÉvalué le 29/10/2024
Publié sur Happy.Rentals
Jaid MoriseÉvalué le 01/10/2024
Publié sur Happy.Rentals
StägerÉvalué le 22/07/2024
Publié sur Booking.com
ChristineÉvalué le 18/07/2024
Publié sur Happy.Rentals
RizzaroÉvalué le 07/12/2025
Publié sur Booking.com
AndreaÉvalué le 21/09/2025
Publié sur Booking.com
Pourquoi choisir Happy.Rentals ?
Votre séjour clé en main, assuré par une agence suisse internationale et une équipe locale dévouée
StellaÉvalué le 21/10/2025
Publié sur Booking.com
Ubicación comodidad
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Réponse :
Hello, Thank you for your review and feedback, we’re glad you enjoyed your stay. Hope to host you again someday. Kind regards, HappyRentals Team
SanchilaÉvalué le 21/08/2025
Publié sur Happy.Rentals
Location , helpful agent and amenities- all excellent
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Réponse :
Dear Sanchila, Thank you for your wonderful review! We are thrilled to hear that you enjoyed the location, found our agent helpful, and appreciated the amenities. Your feedback means a lot to us and motivates our team to continue providing excellent service. We hope to welcome you back soon! Best regards, Happy.Rentals Team
Iris KurapatyÉvalué le 08/08/2025
Publié sur Airbnb
Great location. Can walk to the lake in 6-7 mins. Beautiful part of town. Perfect for 3-4 people. Kitchen is stocked but maybe washing liquid has to be bought by guests. Other amenities as described in the listing. Had a comfortable stay, thanks to Sonja.
EvaÉvalué le 09/07/2025
Publié sur Happy.Rentals
The location was very nice. We only had to walk 2 minutes to the bus. Also the bathroom was nice.
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Réponse :
Dear Eva, Thank you for your kind feedback! We're glad you enjoyed the location and the bathroom. We appreciate your support! Best, Happy.Rentals Team
ValeriaÉvalué le 26/05/2025
Publié sur Happy.Rentals
La luce e l'altezza degli spazi hanno reso il fine settimana piacevole e confortevole.
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Réponse :
Gentile Valeria, La ringraziamo per la sua cortese recensione. Siamo felici che la luce e l'altezza degli spazi abbiano contribuito a rendere il suo fine settimana piacevole e confortevole. È sempre un piacere ricevere feedback positivi dai nostri ospiti. Ci auguriamo di rivederLa presto. Cordiali saluti, Happy.Rentals Team
Raffaele CristianoÉvalué le 07/02/2025
Publié sur Airbnb
ottima posizione, tutto come da foto
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Réponse :
Grazie per le sue gentili parole. Non vediamo l'ora di rivedervi!
paula mihaielaÉvalué le 19/10/2024
Publié sur Booking.com
apartamento molto pulito ! atrezato con tutto il necesario per la cuccina ! asugamani dopie ! zona molto tranquila
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Réponse :
Hello, Thank you for your kind review, we hope to host you someday again ! Kind regards, Happy.Rentals Team
Paolo MassardiÉvalué le 24/08/2024
Publié sur Airbnb
Splendida soluzione a pochi passi dalla riva del lago di Lugano il quartiere come immaginavo è molto signorile e tutti i servizi sono a portata di mano. È stato un peccato trascorrere solo pochi giorni a Lugano perché è una città che merita veramente di essere conosciuta in profondità. Consiglio a tutti questa soluzione perché vale la pena in tutti i sensi. Anche il servizio dell’oste è stato impeccabile
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Réponse :
Paolo, è stato un piacere ospitarla! Non vediamo l'ora di ospitarvi di nuovo!
TalukdarÉvalué le 09/09/2025
Publié sur Booking.com
Host, location, cleanliness.
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Réponse :
Hello, Thank you for your lovely review. We’re glad to hear you enjoyed your stay, and we hope to welcome you back to one of our properties again soon. All the best, Happy.Rentals Team
LauÉvalué le 18/11/2025
Publié sur Booking.com
La ubicación es muy buena. El cartel de bienvenida con el regalo es lindo, me hizo sentir bien.
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Réponse :
Hello, Thank you for your review and feedback. We truly appreciate you taking the time to share your experience and we are happy to hear you had a pleasant stay with us. We hope to host you again someday. Kind regards, HappyRentals Team
AyseÉvalué le 02/08/2025
Publié sur Happy.Rentals
The location is great and near to everything. The only thing I can complain about is the sleep situation, the bed sofa and the bed for one person are extremely uncomfortable, thats the big minus Point. I booked for 4 persons but only 3 had space to lay. For an extra bed I should pay extra, I didn’t do that because it looked more uncomfortable than the ones there. All in all a very good located apartment, all you need to do is doing something about the sleep situation.
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Réponse :
Dear Ayse, Thank you for your feedback! We're glad to hear that you enjoyed the great location of our apartment. We truly appreciate your comments regarding the sleeping arrangements, as guest comfort is important to us. Your insights will help us understand our guests' needs better. We hope you had a wonderful time exploring the area, and we appreciate you choosing Happy.Rentals for your stay. Best regards, Happy.Rentals Team
Kimberly MundwilerÉvalué le 27/07/2025
Publié sur Airbnb
It was a nice apartment near to everything.🫶🏼
Annarita PeddioÉvalué le 27/03/2025
Publié sur Airbnb
L’alloggio è stato facile da trovare, il self check in facile e la postazione è vicinissima al lago e al centro congressi. Unica pecca: avevo modificato la prenotazione aggiungendo un ospite più di 24 ore prima, ma l’altra postazione letto non era stata preparata e ho provveduto da sola. Ho contattato i numeri forniti e ho avuto risposta il giorno dopo: tuttavia, erano le 7 di sera e quindi fuori dagli orari di lavoro. Credo sarebbe utile inserire un contatto d’emergenza. Cristian comunque è stato molto disponibile e gentile per tutte le richieste e raccomanderei questo alloggio per girare comodamente a piedi Lugano, soprattutto se siete diretti al Centro Congressi.
Afficher les réponses
Réponse :
Grazie per il vostro feedback, Annarita! Siamo lieti che vi sia piaciuto il posto e che Cristian vi abbia aiutato. Apprezziamo i suoi commenti sulla comunicazione e li terremo in considerazione. Speriamo di potervi riaccogliere presto!
Dmytro RudÉvalué le 01/01/2025
Publié sur Airbnb
The location is excellent. Otherwise, there are some nuances. At the time of booking, the description indicated the availability of free parking on the street (for us, this was one of the main parameters). In fact, it turned out that it is almost impossible to park a car on the street, with an unclear payment system. Public underground parking nearby is very expensive. At the moment, free parking has already been removed from the description. It is very uncomfortable to sleep two on the fold-out sofa. There was no coffee maker, which was in the description. All the pots are scratched, there are no such basic utensils as a plastic or wooden spatula (to cook something in a frying pan) or a cutting board to cut cheese or meat. Other commentators also described other details. Despite everything, we managed to have a good time in Lugano. A good option for 2-3 people (there were 4 of us) for a couple of days to get to know Lugano.
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Réponse :
Thank you for your detailed feedback. We're glad to hear that you enjoyed your time in Lugano despite the challenges. We apologize for the parking situation We will review the issues based on your comments and make improvements. Thank you again for your comments, and we hope to host you again in the future.
Elina FriedlÉvalué le 30/09/2024
Publié sur Airbnb
The apartment is very nice and everything was well organized. The only reason I don't give it 5 stars is because the heater didn't work and it was very cold inside. Before booking this apartment, I had read a review from another guest that it didn't have hot water and I was worried. However, the shower had hot water and it was possible to bathe without suffering, but it wasn't very hot. The price of the stay, compared to other offers in the region, was excellent. Despite the downsides, it was very worthwhile and I recommend it
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Réponse :
Dear Elina, we appreciate you took some time to review your stay and we hope you will return another time!
Benoît HohlÉvalué le 19/09/2024
Publié sur Airbnb
+ Everything according to the description. - Wi-fi and hot water are not optimal.
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Réponse :
Thank you for your review! We're glad everything met your expectations. We apologize for the issues with the Wi-Fi and hot water and will work on improving these. We hope to welcome you again soon!
Isabella T.Évalué le 01/06/2025
Publié sur Airbnb
+ Lage + Sauberkeit + Kommunikation via AirBnb + Preis (verglichen zu Hotels in der Region) - Kommunikation mit dem local team via Whats App - Zu wenig Besteck, Schlafkissen, grosse Tücher für 4 Personen - Die Matrazen sind eher dünn (ausser die vom Bett) Das einzige Bett war kaputt, wir haben es gemeldet und ca. 25% rückerstattet bekommen, was ich fair fand - also Kundenservice toll! Wir sind eher unkompliziert und erwarten kein Luxus. Für Reisende wie uns empfehle ich diese Unterkunft. Ich würde wieder dort übernachten.
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Réponse :
Vielen Dank für Ihr Feedback! Wir sind froh, dass wir die Gelegenheit hatten, Sie zu empfangen und freuen uns darauf, Sie wieder zu begrüßen!
DeboraÉvalué le 02/01/2025
Publié sur Booking.com
Zone centrale, à proximité des transports en commun. Initialement la machine à café prévue n'y était pas mais après demande elle a été apportée par l'agent sur place.
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Réponse :
Hello, Thank you for your review. However, we feel it’s not entirely fair, as the booking was made for 2 guests, and we provided more than enough towels and sheets for that number. Had the reservation been made for 4 guests from the start, we would of course have ensured that everyone received two towels as stated. Kind regards, Elena Happy.Rentals
Uta Susanne HeerklotzÉvalué le 13/12/2024
Publié sur VRBO
Ausgesprochen zentrale und trotzdem ruhige Lage. Außergewöhnlich schönes Bad, Wohnung war sehr sauber. Aber in 2 Nächten der insgesamt 3 Übernachtungen extreme Ruhestörung bis nach Mitternacht durch Nachbarn in den oberen Etagen (Hundegebell, Umzug zwischen den oberen Etagen, laute Unterhaltungen, Gepolter, mehrfacher Waschmaschinenbetrieb bis ca 1:30 Uhr, in der letzten Nacht hat jemand wohl den Lichtsensor im Treppenhaus deaktiviert, so dass das Licht nicht mehr ausging…(!)). Bei Ankunft stand - wohl versehentlich - noch der Müll vor der Wohnungstüre, Küchenausstattung war unvollständig). Habe dies auch der sehr freundlichen Happy-Rental-Mitarbeiterin mitgeteilt. Wegen dieser Nachbarschaft würden wir diese Whg eher nicht mehr anmieten. Schade…
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Réponse :
Liebe Uta Susanne, wir entschuldigen uns für die Unannehmlichkeiten, insbesondere wegen des Lärms und des Licht-Sensors. Wir werden diese Punkte umgehend beheben und sicherstellen, dass die Küchenausstattung vollständig ist. Vielen Dank für Ihr Feedback, und wir hoffen, Sie unter besseren Umständen wieder begrüßen zu dürfen. Mit freundlichen Grüßen, Happy Rentals Team
OxanaÉvalué le 18/11/2024
Publié sur Booking.com
Situation central, prix correct
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Réponse :
Hello Oxana, Thank you for your review and feedback. Kind regards, Happy.Rentals Team
Christina CancliniÉvalué le 08/10/2024
Publié sur Airbnb
Ziemlich schlicht eingerichtet, nicht sonderlich gemütlich aber super Lage um Lugano zu erkunden.
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Réponse :
Wir freuen uns, dass Ihnen unser Ferienhaus gefallen hat, und wir sind froh, dass wir Sie bei uns begrüßen durften. Wir hoffen, Sie hier wieder zu sehen!
Andrés MonsalveÉvalué le 04/10/2024
Publié sur Airbnb
La ubicación muy buena, pero tiene varios detalles, por ejemplo en la cocina hay microondas, tostador y cafetera y los enchufes son cortos por lo que hay que mover los aparatos para alcanzar un enchufe. La cama del sofa-cama es para niños ya que se dobla mucho, tuvimos que dormir con el colchón en el suelo, tuvimos dolor de espalda. El baño esta dentro de una habitación por lo que inevitablemente tienes que molestar al pasar por la habitación. La ducha esta fija en una posición alta, por lo que para personas que no alcanzan es imposible sacarla si no te subes en algo.
Stephan HodelÉvalué le 23/09/2024
Publié sur Airbnb
The location of the place is great, so it was very convenient. However, the flat lacks some basic equipment: -no towel holder in the bathroom - no toilet roll holder - no power socket in the bathroom - the height of the showerhead can't be adjusted, and it's so high up, a short person wouldn't even be able to reach it - no holder for shower gel etc. On top of everything we didn't have hot water on the first day (it was immediately fixed though). How much effort would it need to put all theses very basic things in place, and make it a real good place? I simply don't understand this! You are a professional rental company! Seriously!? P.s. And yes, to go to the toilet one has to walk through the 2nd bedroom. You'll inevitably wake up the person sleeping in there...
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Réponse :
Hello Stephan, thank you for sharing your thoughts! We understand that your stay was not as expected and your feedback has been forwarded to the property managers. This property has only one washroom in the living room as advertised hence you will need to go through the living room. We are however glad that you liked the location of the property and hope you enjoyed your days in Lugano!
Trinity PrinceÉvalué le 27/07/2024
Publié sur Airbnb
The place itself was clean, nicely decorated and safe. The only complaints we have are minor fixes, there was no complimentary wifi. We contacted the host to pay for it (CHF 35) but slow response. The TV also did not work and the curtain linens kept falling from the windows! However, the location of this place is perfect, it was easy to find and check in was super easy as well! We also got a complimentary Prosecco bottle!
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Réponse :
Thank you for your feedback! We're delighted to hear that you found the place clean, nicely decorated, and safe. We apologize for the minor inconveniences you experienced with the WiFi, TV, and curtain linens. Your comments are valuable to us, and we will address these issues promptly to improve our service. We're glad you enjoyed the complimentary Prosecco and found the location and check-in process convenient. We hope to welcome you back soon for an even better stay!
JulianÉvalué le 21/02/2025
Publié sur Happy.Rentals
ChristineÉvalué le 18/07/2024
Publié sur Happy.Rentals
LisaÉvalué le 09/12/2025
Publié sur Booking.com
DzmitryÉvalué le 08/04/2025
Publié sur Booking.com
JulianÉvalué le 16/02/2025
Publié sur Booking.com
FranziÉvalué le 07/10/2025
Publié sur Happy.Rentals
TalÉvalué le 27/08/2024
Publié sur Happy.Rentals
ChristineÉvalué le 18/07/2024
Publié sur Happy.Rentals
MIchelleÉvalué le 14/12/2025
Publié sur Happy.Rentals
MatthiasÉvalué le 04/09/2025
Publié sur Booking.com
SusanneÉvalué le 29/10/2024
Publié sur Happy.Rentals
Jaid MoriseÉvalué le 01/10/2024
Publié sur Happy.Rentals
StägerÉvalué le 22/07/2024
Publié sur Booking.com
ChristineÉvalué le 18/07/2024
Publié sur Happy.Rentals
RizzaroÉvalué le 07/12/2025
Publié sur Booking.com
AndreaÉvalué le 21/09/2025
Publié sur Booking.com