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Antwoord:

Gentile Piergiorgio, La ringraziamo sinceramente per la sua recensione positiva. Siamo felici di sapere che ha apprezzato l'appartamento, la pulizia e la posizione centrale. Il suo feedback è molto importante per noi e ci motiva a continuare a offrire un servizio di qualità. Speriamo di avere l'opportunità di accoglierLa nuovamente in futuro. Cordiali saluti, Happy.Rentals Team

Antwoord:

We are pleased that you enjoyed our holiday home, and we are glad we have welcomed you. Hope to see you here again!

Antwoord:

Dear Antonio, we appreciate you took some time to review your stay and we hope you will return another time!

Antwoord:

Thank you for your review. We are happy you enjoyed the location of the property, and we are looking forward to welcoming you again.

Antwoord:

Hello, Thank you for your reservation and comment. We are happy to have hosted you and hope you took away many memories

Antwoord:

Chère Anne, Merci beaucoup pour votre retour positif sur notre appartement ! Nous sommes ravis qu'il vous ait plu et que vous ayez apprécié son agencement et son équipement. Ce fut un plaisir de vous recevoir et nous espérons avoir l’occasion de vous accueillir de nouveau ! Bien à vous, l’équipe de Happy.Rentals

Antwoord:

Dear Blaja, thank you for your great rating! It was a pleasure to host you!

Antwoord:

Hello Pelin, Thank you for your comment and reservation. We are happy to read that you liked the property and location. We will inform the local team about the keys issue to improve the service.

Antwoord:

Hola, Gracias por su reserva y su comentario. Nos alegramos de haberos alojado y esperamos que os llevarais muchos recuerdos

Antwoord:

Hello, Thank you for your reservation and comment. We are happy to have hosted you and hope you took away many memories.

Antwoord:

Dear Monica, Thank you for your detailed review. We are very pleased to hear that you loved the location, the proximity to the ski lifts, the new kitchen, the WiFi, and the ski locker. It’s always rewarding to know that our guests fully enjoy the apartment and its position in Chamonix. Regarding the heating, thank you for your suggestion. The system follows a central schedule, especially during winter, to guarantee comfort and prevent pipes from freezing. We understand that temperature preferences can vary, and we will review the settings to see whether adjustments can be made without compromising the system’s safety. As for the kitchen supplies, we appreciate the idea. However, for hygiene and safety reasons, we do not provide opened food items such as oil or spices. Concerning the key collection, it is standard procedure to collect and return the keys at the agency office. This information is clearly communicated before arrival. At departure, the keys should also have been returned to the office; leaving them in the ski locker required one of our staff members to retrieve them on your behalf. With regard to early check-in, unfortunately this was not possible as the apartment was occupied by previous guests the night before. We cannot ask departing guests to leave earlier than the agreed check-out time. Access can only be granted once cleaning and preparation have been completed. We are sorry that some of our procedures did not meet your expectations, but they are standard practice in order to ensure fairness and organization for all guests. Best regards. Happy.Rentals Team

Antwoord:

Thank you for your feedback! We're glad you enjoyed the good location and found the place clean and comfortable. We apologize for the difficulty you had in finding the property and appreciate your suggestion for additional pillows; we'll make sure to address that for future guests. We hope to welcome you back soon! - Happy.Rentals Team.

Antwoord:

Dear Yves, Thank you for your kind feedback! We're delighted to hear that you enjoyed the location and found the size of the property suitable for your needs. Your satisfaction is important to us, and we appreciate you taking the time to share your thoughts. We hope to welcome you back soon! Best regards, Happy.Rentals Team

Antwoord:

Thank you for your feedback! We're glad to hear that the apartment was clean, functional, and well-located for your stay. If there's anything we can improve for future guests, please let us know!

Antwoord:

Hallo, Vielen Dank für Ihre Reservierung und Ihren Kommentar. Wir sind glücklich, Sie beherbergt zu haben und hoffen, dass Sie viele Erinnerungen mitgenommen haben.

Antwoord:

Dear Helen, Thank you for your feedback and for highlighting the positive aspects of your stay, such as the great location and cleanliness. We appreciate your suggestions and we hope you enjoyed the Mont-Blanc Valley. Best regards, Happy.Rentals Team

Antwoord:

Dear Paul, thank you for your thoughtful review! We're thrilled that you found the space clean, fresh, and well-equipped. We appreciate your feedback as your insights are valuable to us. we strive to enhance our guests' experiences Thank you for choosing Happy.Rentals! Warm regards from Happy.Rentals Team

Antwoord:

Thank you for your review. We are happy you enjoyed the location of the property, and we are looking forward to welcoming you again.

Antwoord:

Razvan, it was a pleasure to have you! We look forward to host you again!

Antwoord:

Bonjour, Nous vous remercions pour votre réservation et votre commentaire. Nous sommes heureux de vous avoir accueilli et espérons que vous avez emporté de nombreux souvenirs.

Antwoord:

Jayshree, we enjoyed having you and hope you enjoyed as much your stay!

Antwoord:

Hello Angeliki, Thank you for your comment and booking. We are happy to read you liked the location and apologize for the cleaning and will inform the team.

Antwoord:

Grazie per il tuo feedback. Siamo felici che la posizione nella città ti sia piaciuta, ma ci dispiace molto per l'odore persistente di scarico nel bagno e per i problemi con la TV che non sono stati risolti. Prendiamo anche nota della mancanza di posto auto e della posizione dell'appartamento. Siamo contenti che tu abbia trovato utile il Wi-Fi gratuito e provvederemo ad aggiornare la descrizione. I tuoi commenti sono preziosi e ci aiuteranno a migliorare l'esperienza dei nostri futuri ospiti. - Happy.Rentals Team

Antwoord:

Dear Monica, Thank you for sharing your feedback with us. We're glad you enjoyed the location and found the apartment suitable for your holiday week. We sincerely apologize for the issues you experienced regarding temperature control. Our very responsive local team would have helped if you had contacted them. As for all the supplies you expected: no food item is ever left in our properties, 2 towels per person are provided and toilet paper is available as well as our welcome kit just to get you started. Then it's up to you to make yourselves at home. We do hope you still had a wonderful time skiing and wish you all the best in your future travels. Best regards, Happy Rentals Team

Antwoord:

Bonjour, Nous vous remercions pour votre réservation et votre commentaire. Nous sommes heureux de vous avoir accueilli et espérons que vous avez emporté de nombreux souvenirs.