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In the heart of Lugano, this contemporary apartment for 4 people makes the ideal base for a work trip or city break, in the glorious Swiss-Italian Lakes. On the ground floor of an elegant residence, the apartment is modern and sleek. It has been thoughtfully equipped with anything a guest might need for their stay. The living/dining room has pale wooden floors and contemporary furniture including a sofa, flat-screen TV and dining table. The separate kitchen is linked to the dining area by a convenient hatch, making serving meals a breeze. The kitchen has a cooker hob, oven, microwave, fridge/freezer and a coffee machine. Sleeping Bedroom: The cosy bedroom has a single bed with a second, pull-out, single bed, a wardrobe and an en suite bathroom. Extra: The sofa in the living room converts into a double bed. Bathroom This stylish stone-tiled bathroom has a bathtub, a separate glass shower, basin and WC. Additional • Free Wifi (portable device) • Central heating • Fan • Hair dryer • Paid Public parking but car not necessary • Pets allowed Location The apartment could not be more central, it is just a 5-minute walk from the lake shore and 12 minutes from the Piazza della Riforma. On the border of Switzerland and Italy, the city of Lugano is known for its stunning location, rich cultural heritage and excellent restaurants and cafés. The city hosts many festivals throughout the year, including the “Luganomusica” festival every summer. MASI (the Museum of Art Of Italian Switzerland) hosts regular contemporary art exhibitions. A day trip on the Lago di Lugano, sailing between Switzerland and Italy is a must, as is a walk along Lugano’s famous waterfront, with breathtaking views over the lake. For self-catering, there are many excellent food shops in the city, as well as the farmers market on Tuesday and Friday in Via Carducci (8-minute walk). The closest international airports are in Italy - Milan Malpensa 1 hour away by car, or Milan Linate, a 1 hour and 20 minute journey. Arriving by train? Lugano’s railway station is just 7 minutes by taxi from the apartment.
Registration code: NL-00009679
Free Cancellation (full refund) until 7 days prior to arrival
StellaReviewed on 21/10/2025
Review from: Booking.com
Ubicación comodidad
Show replies
Response:
Hello, Thank you for your review and feedback, we’re glad you enjoyed your stay. Hope to host you again someday. Kind regards, HappyRentals Team
SanchilaReviewed on 21/08/2025
Review from: Happy.Rentals
Location , helpful agent and amenities- all excellent
Show replies
Response:
Dear Sanchila, Thank you for your wonderful review! We are thrilled to hear that you enjoyed the location, found our agent helpful, and appreciated the amenities. Your feedback means a lot to us and motivates our team to continue providing excellent service. We hope to welcome you back soon! Best regards, Happy.Rentals Team
Iris KurapatyReviewed on 08/08/2025
Review from: Airbnb
Great location. Can walk to the lake in 6-7 mins. Beautiful part of town. Perfect for 3-4 people. Kitchen is stocked but maybe washing liquid has to be bought by guests. Other amenities as described in the listing. Had a comfortable stay, thanks to Sonja.
EvaReviewed on 09/07/2025
Review from: Happy.Rentals
The location was very nice. We only had to walk 2 minutes to the bus. Also the bathroom was nice.
Show replies
Response:
Dear Eva, Thank you for your kind feedback! We're glad you enjoyed the location and the bathroom. We appreciate your support! Best, Happy.Rentals Team
ValeriaReviewed on 26/05/2025
Review from: Happy.Rentals
La luce e l'altezza degli spazi hanno reso il fine settimana piacevole e confortevole.
Show replies
Response:
Gentile Valeria, La ringraziamo per la sua cortese recensione. Siamo felici che la luce e l'altezza degli spazi abbiano contribuito a rendere il suo fine settimana piacevole e confortevole. È sempre un piacere ricevere feedback positivi dai nostri ospiti. Ci auguriamo di rivederLa presto. Cordiali saluti, Happy.Rentals Team
Raffaele CristianoReviewed on 07/02/2025
Review from: Airbnb
ottima posizione, tutto come da foto
Show replies
Response:
Grazie per le sue gentili parole. Non vediamo l'ora di rivedervi!
paula mihaielaReviewed on 19/10/2024
Review from: Booking.com
apartamento molto pulito ! atrezato con tutto il necesario per la cuccina ! asugamani dopie ! zona molto tranquila
Show replies
Response:
Hello, Thank you for your kind review, we hope to host you someday again ! Kind regards, Happy.Rentals Team
Paolo MassardiReviewed on 24/08/2024
Review from: Airbnb
Splendida soluzione a pochi passi dalla riva del lago di Lugano il quartiere come immaginavo è molto signorile e tutti i servizi sono a portata di mano. È stato un peccato trascorrere solo pochi giorni a Lugano perché è una città che merita veramente di essere conosciuta in profondità. Consiglio a tutti questa soluzione perché vale la pena in tutti i sensi. Anche il servizio dell’oste è stato impeccabile
Show replies
Response:
Paolo, è stato un piacere ospitarla! Non vediamo l'ora di ospitarvi di nuovo!
TalukdarReviewed on 09/09/2025
Review from: Booking.com
Host, location, cleanliness.
Show replies
Response:
Hello, Thank you for your lovely review. We’re glad to hear you enjoyed your stay, and we hope to welcome you back to one of our properties again soon. All the best, Happy.Rentals Team
LauReviewed on 18/11/2025
Review from: Booking.com
La ubicación es muy buena. El cartel de bienvenida con el regalo es lindo, me hizo sentir bien.
Show replies
Response:
Hello, Thank you for your review and feedback. We truly appreciate you taking the time to share your experience and we are happy to hear you had a pleasant stay with us. We hope to host you again someday. Kind regards, HappyRentals Team
AyseReviewed on 02/08/2025
Review from: Happy.Rentals
The location is great and near to everything. The only thing I can complain about is the sleep situation, the bed sofa and the bed for one person are extremely uncomfortable, thats the big minus Point. I booked for 4 persons but only 3 had space to lay. For an extra bed I should pay extra, I didn’t do that because it looked more uncomfortable than the ones there. All in all a very good located apartment, all you need to do is doing something about the sleep situation.
Show replies
Response:
Dear Ayse, Thank you for your feedback! We're glad to hear that you enjoyed the great location of our apartment. We truly appreciate your comments regarding the sleeping arrangements, as guest comfort is important to us. Your insights will help us understand our guests' needs better. We hope you had a wonderful time exploring the area, and we appreciate you choosing Happy.Rentals for your stay. Best regards, Happy.Rentals Team
Kimberly MundwilerReviewed on 27/07/2025
Review from: Airbnb
It was a nice apartment near to everything.🫶🏼
Annarita PeddioReviewed on 27/03/2025
Review from: Airbnb
L’alloggio è stato facile da trovare, il self check in facile e la postazione è vicinissima al lago e al centro congressi. Unica pecca: avevo modificato la prenotazione aggiungendo un ospite più di 24 ore prima, ma l’altra postazione letto non era stata preparata e ho provveduto da sola. Ho contattato i numeri forniti e ho avuto risposta il giorno dopo: tuttavia, erano le 7 di sera e quindi fuori dagli orari di lavoro. Credo sarebbe utile inserire un contatto d’emergenza. Cristian comunque è stato molto disponibile e gentile per tutte le richieste e raccomanderei questo alloggio per girare comodamente a piedi Lugano, soprattutto se siete diretti al Centro Congressi.
Show replies
Response:
Grazie per il vostro feedback, Annarita! Siamo lieti che vi sia piaciuto il posto e che Cristian vi abbia aiutato. Apprezziamo i suoi commenti sulla comunicazione e li terremo in considerazione. Speriamo di potervi riaccogliere presto!
Dmytro RudReviewed on 01/01/2025
Review from: Airbnb
The location is excellent. Otherwise, there are some nuances. At the time of booking, the description indicated the availability of free parking on the street (for us, this was one of the main parameters). In fact, it turned out that it is almost impossible to park a car on the street, with an unclear payment system. Public underground parking nearby is very expensive. At the moment, free parking has already been removed from the description. It is very uncomfortable to sleep two on the fold-out sofa. There was no coffee maker, which was in the description. All the pots are scratched, there are no such basic utensils as a plastic or wooden spatula (to cook something in a frying pan) or a cutting board to cut cheese or meat. Other commentators also described other details. Despite everything, we managed to have a good time in Lugano. A good option for 2-3 people (there were 4 of us) for a couple of days to get to know Lugano.
Show replies
Response:
Thank you for your detailed feedback. We're glad to hear that you enjoyed your time in Lugano despite the challenges. We apologize for the parking situation We will review the issues based on your comments and make improvements. Thank you again for your comments, and we hope to host you again in the future.
Elina FriedlReviewed on 30/09/2024
Review from: Airbnb
The apartment is very nice and everything was well organized. The only reason I don't give it 5 stars is because the heater didn't work and it was very cold inside. Before booking this apartment, I had read a review from another guest that it didn't have hot water and I was worried. However, the shower had hot water and it was possible to bathe without suffering, but it wasn't very hot. The price of the stay, compared to other offers in the region, was excellent. Despite the downsides, it was very worthwhile and I recommend it
Show replies
Response:
Dear Elina, we appreciate you took some time to review your stay and we hope you will return another time!
Benoît HohlReviewed on 19/09/2024
Review from: Airbnb
+ Everything according to the description. - Wi-fi and hot water are not optimal.
Show replies
Response:
Thank you for your review! We're glad everything met your expectations. We apologize for the issues with the Wi-Fi and hot water and will work on improving these. We hope to welcome you again soon!
Isabella T.Reviewed on 01/06/2025
Review from: Airbnb
+ Lage + Sauberkeit + Kommunikation via AirBnb + Preis (verglichen zu Hotels in der Region) - Kommunikation mit dem local team via Whats App - Zu wenig Besteck, Schlafkissen, grosse Tücher für 4 Personen - Die Matrazen sind eher dünn (ausser die vom Bett) Das einzige Bett war kaputt, wir haben es gemeldet und ca. 25% rückerstattet bekommen, was ich fair fand - also Kundenservice toll! Wir sind eher unkompliziert und erwarten kein Luxus. Für Reisende wie uns empfehle ich diese Unterkunft. Ich würde wieder dort übernachten.
Show replies
Response:
Vielen Dank für Ihr Feedback! Wir sind froh, dass wir die Gelegenheit hatten, Sie zu empfangen und freuen uns darauf, Sie wieder zu begrüßen!
DeboraReviewed on 02/01/2025
Review from: Booking.com
Zone centrale, à proximité des transports en commun. Initialement la machine à café prévue n'y était pas mais après demande elle a été apportée par l'agent sur place.
Show replies
Response:
Hello, Thank you for your review. However, we feel it’s not entirely fair, as the booking was made for 2 guests, and we provided more than enough towels and sheets for that number. Had the reservation been made for 4 guests from the start, we would of course have ensured that everyone received two towels as stated. Kind regards, Elena Happy.Rentals
Uta Susanne HeerklotzReviewed on 13/12/2024
Review from: VRBO
Ausgesprochen zentrale und trotzdem ruhige Lage. Außergewöhnlich schönes Bad, Wohnung war sehr sauber. Aber in 2 Nächten der insgesamt 3 Übernachtungen extreme Ruhestörung bis nach Mitternacht durch Nachbarn in den oberen Etagen (Hundegebell, Umzug zwischen den oberen Etagen, laute Unterhaltungen, Gepolter, mehrfacher Waschmaschinenbetrieb bis ca 1:30 Uhr, in der letzten Nacht hat jemand wohl den Lichtsensor im Treppenhaus deaktiviert, so dass das Licht nicht mehr ausging…(!)). Bei Ankunft stand - wohl versehentlich - noch der Müll vor der Wohnungstüre, Küchenausstattung war unvollständig). Habe dies auch der sehr freundlichen Happy-Rental-Mitarbeiterin mitgeteilt. Wegen dieser Nachbarschaft würden wir diese Whg eher nicht mehr anmieten. Schade…
Show replies
Response:
Liebe Uta Susanne, wir entschuldigen uns für die Unannehmlichkeiten, insbesondere wegen des Lärms und des Licht-Sensors. Wir werden diese Punkte umgehend beheben und sicherstellen, dass die Küchenausstattung vollständig ist. Vielen Dank für Ihr Feedback, und wir hoffen, Sie unter besseren Umständen wieder begrüßen zu dürfen. Mit freundlichen Grüßen, Happy Rentals Team
OxanaReviewed on 18/11/2024
Review from: Booking.com
Situation central, prix correct
Show replies
Response:
Hello Oxana, Thank you for your review and feedback. Kind regards, Happy.Rentals Team
Christina CancliniReviewed on 08/10/2024
Review from: Airbnb
Ziemlich schlicht eingerichtet, nicht sonderlich gemütlich aber super Lage um Lugano zu erkunden.
Show replies
Response:
Wir freuen uns, dass Ihnen unser Ferienhaus gefallen hat, und wir sind froh, dass wir Sie bei uns begrüßen durften. Wir hoffen, Sie hier wieder zu sehen!
Andrés MonsalveReviewed on 04/10/2024
Review from: Airbnb
La ubicación muy buena, pero tiene varios detalles, por ejemplo en la cocina hay microondas, tostador y cafetera y los enchufes son cortos por lo que hay que mover los aparatos para alcanzar un enchufe. La cama del sofa-cama es para niños ya que se dobla mucho, tuvimos que dormir con el colchón en el suelo, tuvimos dolor de espalda. El baño esta dentro de una habitación por lo que inevitablemente tienes que molestar al pasar por la habitación. La ducha esta fija en una posición alta, por lo que para personas que no alcanzan es imposible sacarla si no te subes en algo.
Stephan HodelReviewed on 23/09/2024
Review from: Airbnb
The location of the place is great, so it was very convenient. However, the flat lacks some basic equipment: -no towel holder in the bathroom - no toilet roll holder - no power socket in the bathroom - the height of the showerhead can't be adjusted, and it's so high up, a short person wouldn't even be able to reach it - no holder for shower gel etc. On top of everything we didn't have hot water on the first day (it was immediately fixed though). How much effort would it need to put all theses very basic things in place, and make it a real good place? I simply don't understand this! You are a professional rental company! Seriously!? P.s. And yes, to go to the toilet one has to walk through the 2nd bedroom. You'll inevitably wake up the person sleeping in there...
Show replies
Response:
Hello Stephan, thank you for sharing your thoughts! We understand that your stay was not as expected and your feedback has been forwarded to the property managers. This property has only one washroom in the living room as advertised hence you will need to go through the living room. We are however glad that you liked the location of the property and hope you enjoyed your days in Lugano!
Trinity PrinceReviewed on 27/07/2024
Review from: Airbnb
The place itself was clean, nicely decorated and safe. The only complaints we have are minor fixes, there was no complimentary wifi. We contacted the host to pay for it (CHF 35) but slow response. The TV also did not work and the curtain linens kept falling from the windows! However, the location of this place is perfect, it was easy to find and check in was super easy as well! We also got a complimentary Prosecco bottle!
Show replies
Response:
Thank you for your feedback! We're delighted to hear that you found the place clean, nicely decorated, and safe. We apologize for the minor inconveniences you experienced with the WiFi, TV, and curtain linens. Your comments are valuable to us, and we will address these issues promptly to improve our service. We're glad you enjoyed the complimentary Prosecco and found the location and check-in process convenient. We hope to welcome you back soon for an even better stay!
JulianReviewed on 21/02/2025
Review from: Happy.Rentals
ChristineReviewed on 18/07/2024
Review from: Happy.Rentals
LisaReviewed on 09/12/2025
Review from: Booking.com
DzmitryReviewed on 08/04/2025
Review from: Booking.com
JulianReviewed on 16/02/2025
Review from: Booking.com
FranziReviewed on 07/10/2025
Review from: Happy.Rentals
TalReviewed on 27/08/2024
Review from: Happy.Rentals
ChristineReviewed on 18/07/2024
Review from: Happy.Rentals
MIchelleReviewed on 14/12/2025
Review from: Happy.Rentals
MatthiasReviewed on 04/09/2025
Review from: Booking.com
SusanneReviewed on 29/10/2024
Review from: Happy.Rentals
Jaid MoriseReviewed on 01/10/2024
Review from: Happy.Rentals
StägerReviewed on 22/07/2024
Review from: Booking.com
ChristineReviewed on 18/07/2024
Review from: Happy.Rentals
RizzaroReviewed on 07/12/2025
Review from: Booking.com
AndreaReviewed on 21/09/2025
Review from: Booking.com
Why Choose Happy.Rentals?
Your perfect stay, backed by a trusted Swiss Multinational with Local Support.
StellaReviewed on 21/10/2025
Review from: Booking.com
Ubicación comodidad
Show replies
Response:
Hello, Thank you for your review and feedback, we’re glad you enjoyed your stay. Hope to host you again someday. Kind regards, HappyRentals Team
SanchilaReviewed on 21/08/2025
Review from: Happy.Rentals
Location , helpful agent and amenities- all excellent
Show replies
Response:
Dear Sanchila, Thank you for your wonderful review! We are thrilled to hear that you enjoyed the location, found our agent helpful, and appreciated the amenities. Your feedback means a lot to us and motivates our team to continue providing excellent service. We hope to welcome you back soon! Best regards, Happy.Rentals Team
Iris KurapatyReviewed on 08/08/2025
Review from: Airbnb
Great location. Can walk to the lake in 6-7 mins. Beautiful part of town. Perfect for 3-4 people. Kitchen is stocked but maybe washing liquid has to be bought by guests. Other amenities as described in the listing. Had a comfortable stay, thanks to Sonja.
EvaReviewed on 09/07/2025
Review from: Happy.Rentals
The location was very nice. We only had to walk 2 minutes to the bus. Also the bathroom was nice.
Show replies
Response:
Dear Eva, Thank you for your kind feedback! We're glad you enjoyed the location and the bathroom. We appreciate your support! Best, Happy.Rentals Team
ValeriaReviewed on 26/05/2025
Review from: Happy.Rentals
La luce e l'altezza degli spazi hanno reso il fine settimana piacevole e confortevole.
Show replies
Response:
Gentile Valeria, La ringraziamo per la sua cortese recensione. Siamo felici che la luce e l'altezza degli spazi abbiano contribuito a rendere il suo fine settimana piacevole e confortevole. È sempre un piacere ricevere feedback positivi dai nostri ospiti. Ci auguriamo di rivederLa presto. Cordiali saluti, Happy.Rentals Team
Raffaele CristianoReviewed on 07/02/2025
Review from: Airbnb
ottima posizione, tutto come da foto
Show replies
Response:
Grazie per le sue gentili parole. Non vediamo l'ora di rivedervi!
paula mihaielaReviewed on 19/10/2024
Review from: Booking.com
apartamento molto pulito ! atrezato con tutto il necesario per la cuccina ! asugamani dopie ! zona molto tranquila
Show replies
Response:
Hello, Thank you for your kind review, we hope to host you someday again ! Kind regards, Happy.Rentals Team
Paolo MassardiReviewed on 24/08/2024
Review from: Airbnb
Splendida soluzione a pochi passi dalla riva del lago di Lugano il quartiere come immaginavo è molto signorile e tutti i servizi sono a portata di mano. È stato un peccato trascorrere solo pochi giorni a Lugano perché è una città che merita veramente di essere conosciuta in profondità. Consiglio a tutti questa soluzione perché vale la pena in tutti i sensi. Anche il servizio dell’oste è stato impeccabile
Show replies
Response:
Paolo, è stato un piacere ospitarla! Non vediamo l'ora di ospitarvi di nuovo!
TalukdarReviewed on 09/09/2025
Review from: Booking.com
Host, location, cleanliness.
Show replies
Response:
Hello, Thank you for your lovely review. We’re glad to hear you enjoyed your stay, and we hope to welcome you back to one of our properties again soon. All the best, Happy.Rentals Team
LauReviewed on 18/11/2025
Review from: Booking.com
La ubicación es muy buena. El cartel de bienvenida con el regalo es lindo, me hizo sentir bien.
Show replies
Response:
Hello, Thank you for your review and feedback. We truly appreciate you taking the time to share your experience and we are happy to hear you had a pleasant stay with us. We hope to host you again someday. Kind regards, HappyRentals Team
AyseReviewed on 02/08/2025
Review from: Happy.Rentals
The location is great and near to everything. The only thing I can complain about is the sleep situation, the bed sofa and the bed for one person are extremely uncomfortable, thats the big minus Point. I booked for 4 persons but only 3 had space to lay. For an extra bed I should pay extra, I didn’t do that because it looked more uncomfortable than the ones there. All in all a very good located apartment, all you need to do is doing something about the sleep situation.
Show replies
Response:
Dear Ayse, Thank you for your feedback! We're glad to hear that you enjoyed the great location of our apartment. We truly appreciate your comments regarding the sleeping arrangements, as guest comfort is important to us. Your insights will help us understand our guests' needs better. We hope you had a wonderful time exploring the area, and we appreciate you choosing Happy.Rentals for your stay. Best regards, Happy.Rentals Team
Kimberly MundwilerReviewed on 27/07/2025
Review from: Airbnb
It was a nice apartment near to everything.🫶🏼
Annarita PeddioReviewed on 27/03/2025
Review from: Airbnb
L’alloggio è stato facile da trovare, il self check in facile e la postazione è vicinissima al lago e al centro congressi. Unica pecca: avevo modificato la prenotazione aggiungendo un ospite più di 24 ore prima, ma l’altra postazione letto non era stata preparata e ho provveduto da sola. Ho contattato i numeri forniti e ho avuto risposta il giorno dopo: tuttavia, erano le 7 di sera e quindi fuori dagli orari di lavoro. Credo sarebbe utile inserire un contatto d’emergenza. Cristian comunque è stato molto disponibile e gentile per tutte le richieste e raccomanderei questo alloggio per girare comodamente a piedi Lugano, soprattutto se siete diretti al Centro Congressi.
Show replies
Response:
Grazie per il vostro feedback, Annarita! Siamo lieti che vi sia piaciuto il posto e che Cristian vi abbia aiutato. Apprezziamo i suoi commenti sulla comunicazione e li terremo in considerazione. Speriamo di potervi riaccogliere presto!
Dmytro RudReviewed on 01/01/2025
Review from: Airbnb
The location is excellent. Otherwise, there are some nuances. At the time of booking, the description indicated the availability of free parking on the street (for us, this was one of the main parameters). In fact, it turned out that it is almost impossible to park a car on the street, with an unclear payment system. Public underground parking nearby is very expensive. At the moment, free parking has already been removed from the description. It is very uncomfortable to sleep two on the fold-out sofa. There was no coffee maker, which was in the description. All the pots are scratched, there are no such basic utensils as a plastic or wooden spatula (to cook something in a frying pan) or a cutting board to cut cheese or meat. Other commentators also described other details. Despite everything, we managed to have a good time in Lugano. A good option for 2-3 people (there were 4 of us) for a couple of days to get to know Lugano.
Show replies
Response:
Thank you for your detailed feedback. We're glad to hear that you enjoyed your time in Lugano despite the challenges. We apologize for the parking situation We will review the issues based on your comments and make improvements. Thank you again for your comments, and we hope to host you again in the future.
Elina FriedlReviewed on 30/09/2024
Review from: Airbnb
The apartment is very nice and everything was well organized. The only reason I don't give it 5 stars is because the heater didn't work and it was very cold inside. Before booking this apartment, I had read a review from another guest that it didn't have hot water and I was worried. However, the shower had hot water and it was possible to bathe without suffering, but it wasn't very hot. The price of the stay, compared to other offers in the region, was excellent. Despite the downsides, it was very worthwhile and I recommend it
Show replies
Response:
Dear Elina, we appreciate you took some time to review your stay and we hope you will return another time!
Benoît HohlReviewed on 19/09/2024
Review from: Airbnb
+ Everything according to the description. - Wi-fi and hot water are not optimal.
Show replies
Response:
Thank you for your review! We're glad everything met your expectations. We apologize for the issues with the Wi-Fi and hot water and will work on improving these. We hope to welcome you again soon!
Isabella T.Reviewed on 01/06/2025
Review from: Airbnb
+ Lage + Sauberkeit + Kommunikation via AirBnb + Preis (verglichen zu Hotels in der Region) - Kommunikation mit dem local team via Whats App - Zu wenig Besteck, Schlafkissen, grosse Tücher für 4 Personen - Die Matrazen sind eher dünn (ausser die vom Bett) Das einzige Bett war kaputt, wir haben es gemeldet und ca. 25% rückerstattet bekommen, was ich fair fand - also Kundenservice toll! Wir sind eher unkompliziert und erwarten kein Luxus. Für Reisende wie uns empfehle ich diese Unterkunft. Ich würde wieder dort übernachten.
Show replies
Response:
Vielen Dank für Ihr Feedback! Wir sind froh, dass wir die Gelegenheit hatten, Sie zu empfangen und freuen uns darauf, Sie wieder zu begrüßen!
DeboraReviewed on 02/01/2025
Review from: Booking.com
Zone centrale, à proximité des transports en commun. Initialement la machine à café prévue n'y était pas mais après demande elle a été apportée par l'agent sur place.
Show replies
Response:
Hello, Thank you for your review. However, we feel it’s not entirely fair, as the booking was made for 2 guests, and we provided more than enough towels and sheets for that number. Had the reservation been made for 4 guests from the start, we would of course have ensured that everyone received two towels as stated. Kind regards, Elena Happy.Rentals
Uta Susanne HeerklotzReviewed on 13/12/2024
Review from: VRBO
Ausgesprochen zentrale und trotzdem ruhige Lage. Außergewöhnlich schönes Bad, Wohnung war sehr sauber. Aber in 2 Nächten der insgesamt 3 Übernachtungen extreme Ruhestörung bis nach Mitternacht durch Nachbarn in den oberen Etagen (Hundegebell, Umzug zwischen den oberen Etagen, laute Unterhaltungen, Gepolter, mehrfacher Waschmaschinenbetrieb bis ca 1:30 Uhr, in der letzten Nacht hat jemand wohl den Lichtsensor im Treppenhaus deaktiviert, so dass das Licht nicht mehr ausging…(!)). Bei Ankunft stand - wohl versehentlich - noch der Müll vor der Wohnungstüre, Küchenausstattung war unvollständig). Habe dies auch der sehr freundlichen Happy-Rental-Mitarbeiterin mitgeteilt. Wegen dieser Nachbarschaft würden wir diese Whg eher nicht mehr anmieten. Schade…
Show replies
Response:
Liebe Uta Susanne, wir entschuldigen uns für die Unannehmlichkeiten, insbesondere wegen des Lärms und des Licht-Sensors. Wir werden diese Punkte umgehend beheben und sicherstellen, dass die Küchenausstattung vollständig ist. Vielen Dank für Ihr Feedback, und wir hoffen, Sie unter besseren Umständen wieder begrüßen zu dürfen. Mit freundlichen Grüßen, Happy Rentals Team
OxanaReviewed on 18/11/2024
Review from: Booking.com
Situation central, prix correct
Show replies
Response:
Hello Oxana, Thank you for your review and feedback. Kind regards, Happy.Rentals Team
Christina CancliniReviewed on 08/10/2024
Review from: Airbnb
Ziemlich schlicht eingerichtet, nicht sonderlich gemütlich aber super Lage um Lugano zu erkunden.
Show replies
Response:
Wir freuen uns, dass Ihnen unser Ferienhaus gefallen hat, und wir sind froh, dass wir Sie bei uns begrüßen durften. Wir hoffen, Sie hier wieder zu sehen!
Andrés MonsalveReviewed on 04/10/2024
Review from: Airbnb
La ubicación muy buena, pero tiene varios detalles, por ejemplo en la cocina hay microondas, tostador y cafetera y los enchufes son cortos por lo que hay que mover los aparatos para alcanzar un enchufe. La cama del sofa-cama es para niños ya que se dobla mucho, tuvimos que dormir con el colchón en el suelo, tuvimos dolor de espalda. El baño esta dentro de una habitación por lo que inevitablemente tienes que molestar al pasar por la habitación. La ducha esta fija en una posición alta, por lo que para personas que no alcanzan es imposible sacarla si no te subes en algo.
Stephan HodelReviewed on 23/09/2024
Review from: Airbnb
The location of the place is great, so it was very convenient. However, the flat lacks some basic equipment: -no towel holder in the bathroom - no toilet roll holder - no power socket in the bathroom - the height of the showerhead can't be adjusted, and it's so high up, a short person wouldn't even be able to reach it - no holder for shower gel etc. On top of everything we didn't have hot water on the first day (it was immediately fixed though). How much effort would it need to put all theses very basic things in place, and make it a real good place? I simply don't understand this! You are a professional rental company! Seriously!? P.s. And yes, to go to the toilet one has to walk through the 2nd bedroom. You'll inevitably wake up the person sleeping in there...
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Response:
Hello Stephan, thank you for sharing your thoughts! We understand that your stay was not as expected and your feedback has been forwarded to the property managers. This property has only one washroom in the living room as advertised hence you will need to go through the living room. We are however glad that you liked the location of the property and hope you enjoyed your days in Lugano!
Trinity PrinceReviewed on 27/07/2024
Review from: Airbnb
The place itself was clean, nicely decorated and safe. The only complaints we have are minor fixes, there was no complimentary wifi. We contacted the host to pay for it (CHF 35) but slow response. The TV also did not work and the curtain linens kept falling from the windows! However, the location of this place is perfect, it was easy to find and check in was super easy as well! We also got a complimentary Prosecco bottle!
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Response:
Thank you for your feedback! We're delighted to hear that you found the place clean, nicely decorated, and safe. We apologize for the minor inconveniences you experienced with the WiFi, TV, and curtain linens. Your comments are valuable to us, and we will address these issues promptly to improve our service. We're glad you enjoyed the complimentary Prosecco and found the location and check-in process convenient. We hope to welcome you back soon for an even better stay!
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