Ogni soggiorno ti fa sentire come a casa

Risposta:

Dear Bandar, Thank you for your kind words and for taking the time to share your feedback. We're glad to hear you had a pleasant stay at our apartment. We always send arrival info to our guests prior to arrival to explain on how to access by phone. If you have any further comments or need assistance, please feel free to reach out. Best regards, Iconh Team

Risposta:

Cher Jean Claude, Merci beaucoup pour votre retour. Nous sommes ravis d'apprendre que vous avez apprécié le calme de l'emplacement de la suite ICON H 209. Votre satisfaction est notre priorité et nous espérons vous accueillir à nouveau bientôt. Cordialement, L'équipe Iconh

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Hallo Markus, Vielen Dank für Ihre positive Rückmeldung! Es freut uns zu hören, dass Sie unserer Wohnung geschätzt haben. Wir sind stolz auf unsere tolle Lage und sind froh, dass Sie diese genossen haben. Vielen Dank, dass Sie sich die Zeit genommen haben, uns ein Feedback zu geben. Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen. Icon H Team

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We are delighted that you enjoyed your stay, we hope you have brought back lovely memories of this area! Thank you and see you again!

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Dear Guest, Thank you for taking the time to share your feedback and for highlighting the aspects of your stay that you appreciated. We are delighted to know that you enjoyed the modern facilities, the well-equipped room, the convenient digital access system, and our central location. We also appreciate your constructive comments. Our apartments are operated in a self-catering format, and housekeeping services, including waste collection, are generally not provided during shorter stays unless specifically requested. Nevertheless, your observation helps us better communicate these details to future guests and improve the overall guest experience. Regarding the garage access, thank you for bringing this to our attention. While the parking facility accommodates most vehicles, we understand that larger luxury sedans and long-wheelbase vehicles may find the entrance more challenging. We will continue to evaluate ways to provide clearer information to guests before arrival. We are particularly grateful for your suggestion regarding a rooftop community area. We agree that such a space could further enhance the guest experience, and we will certainly take your idea into consideration for future developments. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to Lugano in the future. Kind regards, Management Team

Risposta:

Liebe Moira, vielen Dank für Ihre freundliche Rückmeldung! Es freut uns sehr zu hören, dass Sie eine tolle Zeit bei uns hatten. Ihr Lob bedeutet uns viel. Mit besten Grüßen, Iconh Team

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Hallo Heiko, Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Eindrücke mit uns zu teilen. Wir freuen uns sehr, dass Ihnen die Ausstattung des Apartments, der einfache Zugang über die App Salto sowie der Support durch unser Team gefallen haben. Es tut uns leid zu hören, dass die Hellhörigkeit des Hauses Ihren Aufenthalt teilweise beeinträchtigt hat. Leider lässt sich dies in einem Mehrparteienhaus nicht immer vollständig vermeiden, aber wir nehmen Ihr Feedback sehr ernst und prüfen, wie wir die Schalldämmung und den Komfort weiter verbessern können. Vielen Dank nochmals für Ihr ehrliches Feedback – wir würden uns freuen, Sie bei einer zukünftigen Gelegenheit erneut begrüßen zu dürfen. Freundliche Grüße, Icon H Team

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Dear Iva, Thank you for your kind feedback! It’s great to hear it suited your needs for a short stay. We’d love to welcome you again! Kind regards, Icon H Team

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Dear Guest, Thank you for taking the time to share your feedback. We are pleased to learn that you appreciated the modern design of the property, its organization, and its convenient central location, which allows easy access to Lugano's main attractions. At the same time, we are sorry to read your comments regarding cleanliness and the sink. Maintaining high standards of cleanliness and functionality is extremely important to us, and your observations are taken seriously. We would like to note that our customer service team is available 24 hours a day to assist guests with any issue that may arise during their stay. Had we been informed about the blocked sink, our maintenance team would have intervened promptly to resolve the problem and minimize any inconvenience. Regarding the cobwebs you mentioned, we will share your feedback with our housekeeping team and continue to monitor our quality control procedures to ensure that our standards are consistently met. Thank you again for your valuable comments, which help us improve our services. We hope to have the opportunity to welcome you again and provide an even better experience in the future. Kind regards, Management Team

Risposta:

Dear Oliver, Thank you for your feedback! We are pleased to hear that the apartment met your expectations. I would like to remind you that our check out time is 10:00am, so it is normal for the key to have stopped working after that time. Of course, we are always happy to offer late check-outs free of charge, so please do not hesitate to ask next time and we will ensure that access is extended.

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Dear Guest, Thank you for sharing your feedback and for highlighting the quality of the building and its quiet environment. We are pleased to know that you appreciated these aspects of your stay. We understand that our digital check-in and access system may not suit every guest's preferences. The system has been implemented to provide greater flexibility, security, and the convenience of self-service access at any time of the day. However, we recognize that guests who are less familiar with digital access solutions may find the initial setup less intuitive. For this reason, our support team is always available to assist guests throughout the activation process, and alternative access solutions, including a physical badge, can be provided upon request. We appreciate your honest feedback, as it helps us improve the information and support we provide before arrival. Thank you again for choosing to stay with us, and we wish you all the best in your future travels. Kind regards, Management Team

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Hallo, Bedankt voor uw feedback. We begrijpen dat de grootte van de studio voor sommige gasten kleiner aanvoelt dan verwacht. Als studio-appartement is het ontworpen om een compacte maar functionele ruimte te bieden, en we streven ernaar om dit duidelijk weer te geven in onze foto's en beschrijvingen. We waarderen uw input en hopen dat u, ondanks de grootte, hebt kunnen genieten van uw verblijf en de voorzieningen die we bieden. Mocht u ons nog eens bezoeken, dan raden we u graag een van onze grotere accommodaties aan, indien beschikbaar, die beter bij uw voorkeuren past. Hartelijke groeten, Icon H Team