Cada estancia se siente como en casa

Respuesta:

Dear Magda, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed the excellent location of our property. It’s always our goal to provide our guests with the best experience, and we’re thrilled that our location contributed to your stay. If you have any further feedback or would like to share more about your experience, please feel free to reach out. We appreciate your support and hope to welcome you back in the future. Best regards, Happy.Rentals Team

Respuesta:

Dear Zi Liang, Thank you for your thoughtful review! We're delighted to hear that you enjoyed your stay and found the apartment spacious and well-equipped. We appreciate your understanding regarding the coffee machine issue and will ensure your feedback is noted. Your suggestions for improvements are valuable, and we will keep them in mind. Thank you for recommending us, and we hope to welcome you back in the future! Best regards, Happy.Rentals Team

Respuesta:

Dear Zi Liang, Thank you so much for your thoughtful review! We are thrilled to hear that you enjoyed your week-long stay and found the apartment spacious and well-equipped. It’s wonderful to know that the central location made your visit convenient. We appreciate your understanding regarding the coffee machine situation and are glad that our local team was able to assist you. Your feedback about the addition of a microwave and the note on toiletries is valuable, and we will certainly take it into consideration for our future guests. Thank you for recommending our apartment, and we hope to welcome you back for another enjoyable stay! Best regards, Happy.Rentals Team

Respuesta:

Lieber Stefan, vielen Dank für Ihre freundlichen Worte und die positive Bewertung! Es freut uns sehr zu hören, dass Ihnen die Ausstattung der Wohnung und der erholsame Schlaf gefallen haben. Ihre Zufriedenheit ist unser größtes Anliegen. Wir schätzen Ihre Rückmeldung und freuen uns, dass Sie eine angenehme Zeit in Genua hatten. Herzliche Grüße von unserem Team, Happy.Rentals Team

Respuesta:

Lieber Johannes, vielen Dank für Ihre wunderbare Rückmeldung! Es freut uns sehr zu hören, dass Sie sich in unserem Appartement wohlgefühlt haben und die Ausstattung sowie die Lage zu Ihrer Zufriedenheit waren. Ihr positives Feedback bestärkt uns in unserer Arbeit und motiviert uns, weiterhin erstklassigen Service zu bieten. Wir danken Ihnen noch einmal für Ihren Aufenthalt und wünschen Ihnen alles Gute. Herzliche Grüße, Happy.Rentals Team

Respuesta:

Dear Margarita, Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed the location, comfort of the apartments, and the amenities we provide. It’s great to know that the quiet air conditioner and dark electric blinds contributed to your restful experience. We appreciate your kind words and are delighted that everything met your expectations. Your satisfaction is our top priority, and we aim to create a welcoming atmosphere for all our guests. If you have any further comments or suggestions, please feel free to reach out. We truly value your input and look forward to hearing from you again. Warm regards, Happy.Rentals Team

Respuesta:

Dear Oleg, Thank you for taking the time to share your feedback with us. We are delighted to hear that you appreciated the location and the fresh renovations, as well as the availability of all necessary amenities during your stay. Your insights are invaluable in helping us maintain a high standard for our guests. We sincerely apologize for the oversight in cleaning that you experienced. Please know that we take your comments seriously and will review our processes to ensure a more thorough experience for our guests. We appreciate your understanding and hope you enjoyed your time with us overall. Thank you once again for your feedback, and we wish you all the best in your future travels. Best regards, Happy.Rentals Team

Respuesta:

Gentile Alessandro, La ringraziamo sinceramente per la Sua recensione e per aver condiviso la Sua esperienza. Siamo felici che abbia apprezzato la posizione centrale del nostro appartamento e i servizi offerti, come la presenza del portinaio, che è sempre pronto ad assistere i nostri ospiti. Ci scusiamo per l'inconveniente riguardante la confusione sul piano e per il frigorifero non svuotato. Il Suo feedback è prezioso e ci aiuterà a migliorare il nostro servizio. Speriamo che il resto del soggiorno sia stato di Suo gradimento e che abbia potuto godere della visita alla città e all'acquario. La ringraziamo nuovamente e Le auguriamo una buona giornata. Cordiali saluti, Happy.Rentals Team

Respuesta:

Cher Farid, Merci d'avoir pris le temps de partager vos impressions sur votre séjour. Nous sommes ravis d'apprendre que vous avez apprécié l'emplacement et l'espace de notre logement. Nous comprenons également que l'absence de micro-ondes et le coût du stationnement aient pu influencer votre expérience. Vos retours sont précieux et nous les prenons en compte pour améliorer nos services. N'hésitez pas à nous contacter si vous avez d'autres commentaires ou questions. Nous espérons avoir le plaisir de vous accueillir à nouveau. Cordialement, Happy.Rentals Team

Respuesta:

Dear Pawel, Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed the location, soundproof windows, and air conditioning during your stay. However, we regret to learn about the inconveniences you experienced regarding limited communication, missing items, and cleanliness issues. We understand how important it is for our guests to have all necessary amenities available and to enjoy a clean environment. Your comments will help us to identify areas for improvement, and we appreciate your insights regarding the kitchen essentials. Please know that your experience is valuable to us, and we will take your feedback into consideration as we strive to enhance our services. Thank you once again for your review, and we hope to have the opportunity to welcome you back in the future. Best regards, Happy.Rentals Team